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A Lesson in Communication Aboard the Airport Shuttle

Numerous Airport Shuttles run nonstop between San Francisco International and the various hotels in the immediate surrounding area. The shuttle serving my hotel also served two others. It works something like this…………

You hop on the shuttle and the driver asks where you’re going. You respond with something like Delta, United, American when going to the airport and Crowne Behind the Mask: The Rise of Leslie Vernon dvd Plaza, Holiday Inn, Marriott when leaving the airport. Pretty simple, right?

So we pull up to the Embassy Suites; woman hops on, driver asks where she is going and she says “The Airport.” She continues to walk onto the bus while the driver pauses. I couldn’t tell whether he was amused, annoyed or confused but the pause and stare were priceless. He then asked her what airline. “Oh, of course, {pause}, Southwest.”

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Next stop was the Holiday Inn Express. Driver opens the door, man hops on and drivers asks “What airline?” Guess the woman taught him!

But seriously, how many times have we said something, knowing what we meant, but our words were misinterpreted.

Rich’s #1 rule of communication: Assume people know nothing, nada, zero, zilch!

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A Lesson in Communication Aboard the Airport Shuttle

Human Instinct trailer Numerous Airport Shuttles run nonstop between San Francisco International and the various hotels in the immediate surrounding area. The shuttle serving my hotel also served two others. It works something like this…………

You hop on the shuttle and the driver asks where you’re going. You respond with something like Delta, United, American when going to the airport and Crowne Plaza, Holiday Inn, Marriott when leaving the airport. Pretty simple, right?

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So we pull up to the Embassy Suites; woman hops on, driver asks where she is going and she says “The Airport.” She continues to walk onto the bus while the driver pauses. I couldn’t tell whether he was amused, annoyed or confused but the pause and stare were priceless. He then asked her what airline. “Oh, of course, {pause}, Southwest.”

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Next stop was the Holiday Inn Express. Driver opens the door, man hops on and drivers asks “What airline?” Guess the woman taught him!

But seriously, how many times have we said something, knowing what we meant, but our words were misinterpreted.

Rich’s #1 rule of communication: Assume people know nothing, nada, zero, zilch!

When An Opportunity Arises Go For It…………………..

Took 20 hours to get home from San Francisco yesterday; I think I got home from South Africa faster.

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The plane was grounded in Cincinnati; it had a dent and the maintenance people were trying to determine if the aircraft was air worthy. The pilot and co-pilot were in the terminal with the passengers and I was chatting with the two of them about the “dent.”

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Flashdance rip But then I had an idea………………..I thought I would offer them my cost savings idea from yesterday’s post. (read that first before you go any further.)

So I shared my skinny people thoughts and Co-Pilot Jason responds in all seriousness, “Well the problem with that is there is only one seat belt in each seat.”

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I guess he didn’t get it. Or he has no sense of humor. Or he is stupid. Or he was trying to be funny? I was more worried about him flying me home than the dent!

When An Opportunity Arises Go For It…………………..

Took 20 hours to get home from San Francisco yesterday; I think I got home from South Africa faster.

The plane was grounded in Cincinnati; it had a dent and the maintenance people were trying to determine if the aircraft was air worthy. The pilot and co-pilot were in the terminal with the passengers and I was chatting with the two of them about the “dent.”

But then I had an idea………………..I thought I would offer them my cost savings idea from yesterday’s post. (read that first before you go any further.)

So I shared my skinny people thoughts and Co-Pilot Jason responds in all seriousness, “Well the problem with that is there is only one seat belt in each seat.”

I guess he didn’t get it. Or he has no sense of humor. Or he is stupid. Or he was trying to be funny? I was more worried about him flying me home than the dent!

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My idea to keep the airlines in business.

I arrived at San Francisco International Airport on Saturday morning to find that my flight was overbooked by 18 people. Weather forecast for New England was not good Saturday and Sunday; so I hedged my bet that I would still get home by Christmas and took a bump – Delta was oh so VERY GENEROUS with their offer for me to spend the weekend. (I figured it was better than getting stuck in Salt Lake City at my expense)

While standing in the terminal I noticed these two anorexic looking women and it became oh so very clear how the airlines could get out of this oversold position……………………………

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Let Skinny People Share Seats.

Hey, if obese people are buying two seats, why not? I think this could work.

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If you have a direct link to a decision maker at one of the airlines please give them the link to this post.

My idea to keep the airlines in business.

I arrived at San Francisco International Airport on Saturday morning to find that my flight was overbooked by 18 people. Weather forecast for New England was not good Saturday and Sunday; so I hedged my bet that I would still get home by Christmas and took a bump – Delta was oh so VERY GENEROUS with their offer for me to spend the weekend. (I figured it was better than getting stuck in Salt Lake City at my expense)

While standing in the terminal I noticed these two anorexic looking women and it became oh so very clear how the airlines could get out of this oversold position……………………………

Let Skinny People Share Seats.

Hey, if obese people are buying two seats, why not? I think this could work.

If you have a direct link to a decision maker at one of the airlines please give them the link to this post.

Why do people in airports look so unhappy?

Next time you’re in an airport take a look around, not a whole lot of people smiling. Take a look at those faces; no smiles and too many mean stern looks. Scowls are abundant too. I just don’t get it?

The way I look at it people in airports are:

  • going home to their kids!
  • going to see a loved one!
  • getting away from crazy family!
  • going on vacation!
  • visiting an old friend!
  • going to a meeting which gives them money in their pocket!
  • Going to a conference or convention with networking and education opportunities!

Okay, so maybe there are some inconveniences; like security, delays and cramped seats; and I am sure there are people who just got dumped or are going to a funeral, but statistically there has got to be more good going on than bad.

And it’s not just the airport; take a look around your office; watch people walking through the halls or sitting at their desks. Count the happy faces; then count the sad, scorned and scowled looks. And when you’re done prepare a PowerPoint presentation of your results and offer it to HR as an opportunity for boosting morale.

Or make your life easy; just do what I do and start a conversation with people.

Why do people in airports look so unhappy?

Next time you’re in an airport take a look around, not a whole lot of people smiling. Take a look at those faces; no smiles and too many mean stern looks. Scowls are abundant too. I just don’t get it?

Tarzan and the Lost City full The way I look at it people in airports are:

  • going home to their kids!
  • going to see a loved one!
  • getting away from crazy family!
  • going on vacation!
  • visiting an old friend!
  • going to a meeting which gives them money in their pocket!
  • Going to a conference or convention with networking and education opportunities!

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Okay, so maybe there are some inconveniences; like security, delays and cramped seats; and I am sure there are people who just got dumped or are going to a funeral, but statistically there has got to be more good going on than bad.

And it’s not just the airport; take a look around your office; watch people walking through the halls or sitting at their desks. Count the happy faces; then count the sad, scorned and scowled looks. And when you’re done prepare a PowerPoint presentation of your results and offer it to HR as an opportunity for boosting morale.

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Or make your life easy; just do what I do and start a conversation with people.

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8 year olds at a bar! Now that's what I call breaking rules!

When I went down to the hotel bar last night for dinner, the last thing I expected to see was a bunch of 8 year olds

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taking up bar stools. But they were.

And the bartender was serving them!

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Let me back up…..

What Women Want ipod There was an ice storm Thursday night. 350,000 people were without power and when they were told that their power “might” be restored by Monday; they headed for the nearest hotel rooms. I suspected something was up when I arrived and the registration line was about 20 people deep.

The hotel was understaffed and in no way ready for this; but everyone was patient. There was lots of laughter and camaraderie; the type of behavior that “refugees” often exhibit when faced with tough times.

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How to Make an American Quilt video I checked in to my room and decided to go down to eat some dinner; and that is when I noticed young children seated at the bar – being served. Food, of course.

Now as far as I know, a minor at a bar is illegal, and I am sure that many a liquor license law was being broken; but the hotel team did not seem to care. They were trying to turn a tough time into something better for people in turmoil (and a recession into an economic opportunity for them). No one seemed cranky, upset or mad. Okay, one person made a derogatory comment about kids taking up seats at the bar. Of course I immediately thought where is the camera when I need it.

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Now I am not going to share the hotel or the state I was in, because there is always some idiot that won’t see what the hotel did as a good thing, but will slap their hand or slap them with a fine; but it goes back to something I write and talk about with all my audiences. Breaking a rule at times for the right reasons is good – very good. Last night was one of those times.

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I decided not to take a seat at the bar; there were young kids looking hungry and cranky. I talked with some folks in the hall, let a few kids turn my propeller and went back to my room. I called for a pizza and watched DVD’s

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of episodes of Batman from the 1960’s. It was a good night for everyone!

8 year olds at a bar! Now that's what I call breaking rules!

When I went down to the hotel bar last night for dinner, the last thing I expected to see was a bunch of 8 year olds taking up bar stools. But they were.

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And the bartender was serving them!

Let me back up…..

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There was an ice storm Thursday night. 350,000 people were without power and when they were told that their power “might” be restored by Monday; they headed for the nearest hotel rooms. I suspected something was up when I arrived and the registration line was about 20 people deep.

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The hotel was understaffed and in no way ready for this; but everyone was patient. There was lots of laughter and camaraderie; the type of behavior that “refugees” Darkworld ipod often exhibit when faced with tough times.

I checked in to my room and decided to go down to eat some dinner; and that is when I noticed young children seated at the bar – being served. Food, of course.

Wimbledon release Fido hd Now as far as I know, a minor at a bar is illegal, and I am sure that many a liquor license law was being broken; but the hotel team did not seem to care. They were trying to turn a tough time into something better for people in turmoil (and a recession into an economic opportunity for them). No one seemed cranky, upset or mad. Okay, one person made a derogatory comment about kids taking up seats at the bar. Of course I immediately thought where is the camera when I need it.

Now I am not going to share the hotel or the state I was in, because there is always some idiot that won’t see what the hotel did as a good thing, but will slap their hand or slap them with a fine; but it goes back to something I write and talk about with all my audiences. Breaking a rule at times for the right reasons is good – very good. Last night was one of those times.

I decided not to take a seat at the bar; there were young kids looking hungry and cranky. I talked with some folks in the hall, let a few kids turn my propeller and went back to my room. I called for a pizza and watched DVD’s of episodes of Batman from the 1960’s. It was a good night for everyone!

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