“Would you like your check, sir?” said the waiter who came over to my table at the O’hare Bar and Grill the other day.
I had been seated at the table for about 20 minutes waiting for someone to come over to me.
“Don’t you usually take someone’s order and let them eat before you offer them their check?” was my response.
He was not amused. I was very amused.
He finally went on to trash the Maitre D’ and the other server for not taking care of me. Now there’s a great example of teamwork. And an even better one for the customer experience; letting people know how inept your co-workers are. People……….STOP DOING THAT!! If your team screws up, just apologize and do what you can to make it better. I already know they are inept! (Or maybe it was an honest mistake?) As a customer I really don’t want to hear about your internal problems. I just want to eat.
My chicken sandwich was delivered about ten minutes later.
Mad Money release I wonder if he spit on it. Yes, restaurant people do that. I have good friends who own and work in restaurants. The stories they tell me……….