Unlike that chicken and egg thing this one is pretty simple.
Who came first…..the employee or the customer?
The employee silly; even if you were the only employee there was no customer and no company without you.
So then why do we put so much emphasis on the customer? Why not put it on the employee. After all great employees arise out of great employee experiences. And great employee experiences will almost always lead to great and fun customer experiences.
So how do you make for a great employee experience:
- Listen to their ideas
- Allow for implementation of their ideas
- Let them manage their ideas (with your guidance and input of course)
Give this a try. Watch engagement increase. Watch employee morale bloom. Watch the customer experience soar.