Below is a copy of an email sent to Joe Culos, SVP of Something at TD Bank
Dear Joe,
Perhaps you’ll remember me. We spoke last month about all of my inconveniences and bank errors since transferring four accounts to TD Bank; my favorite being cash deposits that were held and frozen by your “back office”; the people that no one outside the back office are allowed to contact voice-to-voice. Well the stupidity and inconvenience continues.
TD Bank either has the most sophisticated banking system, the most screwed-up banking system, Training and Customer Service Departments that need to get their act together or people who are just worried about volume and numbers; and not customers. I’ll let you choose the scripted answer.
But since you’re the Sr. VP of I Might Actually Have A Clue of What is Going On I am now turning to you. I have a simple request. I want my business bank statements mailed to my PO Box, not my home address. Is this really that hard of a request? The Store Manager didn’t know how to do it when she opened the account; although she assured me it was set up. In November and December I spoke to two different Customer Service Reps who assured me it was changed. Still came to my house in December and …………..Surprise!!!! Guess what appeared in my home mailbox this weekend.
Here is all the information you need Joe. Perhaps we can get it right this time and let this be last the inconvenience from America’s Most Convenient, Uh INCONVENIENT, Bank.
Account Name & Number: (removed from this post for identity theft reasons)
Physical Address: (removed from this post for identity theft reasons)
Mailing Address: (removed from this post for identity theft reasons)
Joe, I don’t need a phone call from you with apologies and platitudes. We’re beyond that. I want results. Is this really so difficult that someone at your level within the organization needs to be contacted?
I hope the rest of your week involves dealing with happier customers.
Rich DiGirolamo
