Boost employee morale; One idea that seems to always be overlooked

I get asked all the time for ideas on how to boost morale. I offer my suggestions and some simple ideas. I refer people to websites where they can find other ideas. Heck, I even wrote an eBook (years ago) 50 Ways To Have Fun at Work, Improve Employee Morale and Hopefully Not Get Fired. Want it for free? Just send me an email by April 1, 2011 (no joking). But at the end of the day these ideas are nothing but band-aids. The most important way to improve morale is always overlooked. It doesn’t get mentioned. And it’s a pretty simple idea…………. Get rid of that which is killing morale. It’s not always the economy or competition or regulations that kill morale. Too often it is people; in many cases one person. It’s the manager who says his or her people aren’t playing like a team. It’s the manager who …

A Better Employee Experience: Reward One Another

I was just reading a Facebook post of a friend asking what today would bring. My response to her post was “whatever you make it bring.” Then I got to thinking how that applies to employee rewards and recognition……. I read a lot about employee rewards and the value they bring to increasing employee morale and employee engagement; to increase the employee experience. Rewards can be simple things; gift cards, lottery tickets, a quick team trip to the local coffee shop; a pair of show/movie tickets to an employee who has spent long days working on a project at the expense of his or her family so he or she can spend an evening with his or her spouse/partner/friend. They can also be huge bonuses and trips. Well sometimes the boss needs your help. Sometimes the boss doesn’t get it. Sometimes the boss is so wrapped up in keeping you employed. Just because the …

Business Building 101: Networking Events shouldn’t be like going for root canal

To me there is nothing worse than going to a “networking event.” More often than not they are anything but networking; it’s usually some event where people are just trying to tell me how wonderful they are or hoping to sell me something; too often under the “guise” that they want to help me. I also find that not enough people really want to take the relationship beyond the networking event to a one-on-one meeting somewhere. But you do see them Tweeting or Facebooking about the next networking event they’re attending. The people I really feel sorry for are employees who are mandated to go to such events as part of their job with no understanding of why they are really there. You usually see them roaming aimlessly, standing by the beverage counter or checking their phone every 8 seconds. I think the thing that aggravates me is that I try to follow the …

Customer Experiences are better when employees use Common Sense

I woke up Monday morning and realized I had left home the night before without my “funeral pants.” No I really don’t have funeral pants as someone did ask me; but those pants were the ones I had worn to the 3 previous funerals in the past month. So here I am at 7:00 in the morning walking around my mom’s house saying “Crap, crap, crap; I can’t go to a funeral in the torn jeans I wore last night.” Who’s open this early I thought. Kmart? Target? Walmart? Quick smartphone search and I find Target is open at 8:00AM; the location is right near the funeral – which starts at 8:30. 7:45 AM I am off to Target. I find new funeral pants; they fit. I yank off all the tags (especially the long sticker that goes down the leg with your waist and inseam size; which I have in the …

Customer experiences that are great = business thriving

I love when I see clients follow through on vision and create new programs that provide something unexpected. A while back I presented a program at the ARC of Meriden-Wallingford’s Professional Development Day. It was an exciting time for the organization. While many agencies had funding cut, had resources cut, were looking at layoffs and appeared to be suffering; this ARC seemed to be growing – and doing some interesting things. Why? How? These are the questions that come to mind. These are the questions that always come to mind when you see any business thriving while similar ones are hurting. But to answer those two questions, I think it is programs like I witnessed the other day that make the difference. On Wednesday I ate lunch at the ARC Eatery. With the exception of the Head Chef, this deli style eatery, is run by those living with developmental disabilities. Not only is it a …

Professional Development sessions. What if they had mandatory lock-downs at the end?

Last night I attended a Social Media program by Jeff Korhan for NSA CT. This morning I did something that most people don’t do after a learning experience…………… I took a RECESS from the list of tasks in front of me and went off into a corner (my favorite corner coffee shop) to debrief/decompress all the dots I connected and started implementing. To create a better employee experience organizations send people to conferences and learning sessions. Too often nothing is done with the information when the employee gets back to the office. They get excited about what is being offered. The have great conversations with other attendees. There is fun and laughter at the bar in the evening. Then the conference ends and they go back to the office; meaning they go back to tasks, emails that went unanswered, phone calls that went unanswered, unnecessary meetings, strategic vision of the day, and who knows what else. So what …

Can Hear Me Now @VerizonWireless? How One Bad Customer Service Experience Can Kill 15 Years of Customer Loyalty!

I’ve been with Verizon Wireless for about 15 years. I’m a loyal customer. I’m a fan. I’ve converted others to Verizon; tired of listening to their poor coverage complaints with you-know-who. Some might say I’m trying to create a Verizon cult similar to the iCult crowd. I also live in the real world; knowing that to Verizon I am just a telephone number. For 15 years I have been given great customer service. They have been helpful with plan choices, equipment choices, and support. But then there was last week; the week that 15 years went to the crapper. I switched from a Blackberry to a Samsung Fascinate Droid at the very end of December; December 30th to be exact. First phone crapped out within 30 days; Verizon replaces with new phone. Second phone craps out in about 33 days. After an in-store Tech looks at it she puts in an order …

Charlie Brown’s Xmas Tree; Engaging Your Employees & Customers

Here’s what happens when you forget to put something away after the holidays and then you’re too lazy to climb above the garage again…………… Your dogs find the box while you’re out and decide that the $19.95 you’ve spent on a 3″ chew toy is not as fun as a cardboard box with something inside. So you stare at the box day in and day out; thinking I need to find something in which to store the Charlie Brown Tree. You’re also having flashbacks of mother yelling at you to clean up your room. But then I get to thinking in a completely different manner………….. Maybe there’s another use for the tree? I have a cookie jar that now acts as a planter. Much better on the waist. I have a plastic beach pail that is now my Bucket of Ideas. Every time some crazy idea pops into my head I write it down on an …