These are my kids. Today is their birthday; 6 years old. That picture was taken at about 6 months old.
Every year Big Brand PetStore sends them a coupon for a free birthday gift.
YAY!! Free stuff!!
It used to be an actual birthday card in the mail; one for each dog. This year it came as an email. It used to also be a free gift of up to $7 or $8; I don’t remember which. Now it is $4 off IF I spend $15. Rula and Cargo are still appreciative. So am I. And a good size bag of dog food is over $30 anyway.
So every May we get $8. The store is more than happy to give me the $8 discount. They’re just not willing to do it in one transaction. Today the cashier had to ring up two transactions so I could get $4 individually ($8 total).
I question the stupidity of these policies. They go back as far as I can remember; to the days when I was a cashier at C-Town, Waldbaum’s and Pathmark.
If you’re going to give me both discounts anyway why do you have to make it difficult for me, the employee and the perturbed person behind me who thought I was going to be an easy transaction (and is now questioning why she didn’t go to the other line)?
Now we are getting better. There was a time; back in the day; when it would have been one coupon unless you walked out of the store and got back in line. Yes, it used to say one per customer. Now they most times say one per transaction. But I think we still have some improvement.
This is just one example. There are many examples of customer policies that make so sense. But here’s what I really think…….
If you’re going to constantly make exceptions to your policies maybe it is time to get rid of the policy?