Remember this one……………..
When I say jump; you say “How high?”
When someone (especially the boss) says jump, you need to respond “Jump in!”
The last place I wanted to be at 3:30 in the afternoon was in a supermarket. But my uncle, who has a disability, needed my help.
Apparently Stop & Shop in Yonkers, NY needed help too! Way too many customers in relation to the number of cashiers on duty. Not to mention the unhappy children who were probably picked up at school or the bus stop and were anxiously awaiting their promised after school treat “after mommy runs a quick errand.”
So after what seemed like an eternity (it actually was three minutes) something happened. Something that made me smile……….
There were three manager-type people walking around dealing with cashier issues. (The number one issue probably being lack of training.) Suddenly one of those manager-types came over to me and said “follow me.”
YAY!!!! She rang up our order. Another manager-type bagged our order. Out the door we went.
When your team, staff, employees, co-workers are in a bind are you there? Or are you standing off to the side because you’re the manager and it’s not your job?
Are you the leader, manager, CEO, Big Cheese willing to jump in, in addition to having others jump higher?
When your team sees you jump in…….they will enthusiastically jump higher!