I could not remember the last time I dropped a penny in the barrel in my office. These days I usually just leave the penny in that take-a-penny/leave-a-penny cup many businesses make available. Or the cashier rounds up or down because he or she cannot be bothered with pennies. But honestly, it was probably years since the last penny was dropped through the barrel slot. It was taking up space. So heading out the door to the bank yesterday I grabbed the barrel.
TD Bank has a coin machine – it’s called the Penny Arcade. Yep, if you’re a customer you drop your coins in and all the counting and rolling is done for you. I’ve used the machine one other time in the past.
TD Bank, WTF!!!! The best part of the experience was nowhere to be found…. Where I get to guess how much I think was dumped into your machine. After standing there for what seemed like an eternity, to drop what I thought was like 100,000 pennies into the machine you took away the fun part?
Now I don’t know if they “changed” the machine, it was a new machine, or I did something wrong – remember often times it is user error -but my customer experience just totally became another boring visit to the bank. Although the smiley face sticker on my deposit slip was a nice touch.
So I’m hoping it was my fault; that I did something wrong. Because in the boring, stale, sterile, professional world of banking it was nice to see a little bit of fun infused into the business somewhere.
Where is the fun infused in your business?
Oh and I overestimated my count by like 93,900 pennies.
