Your lost and found is an opportunity for great customer service

Damn! You left another power cord someplace. Panic has now struck as you watch the battery dwindling away. You won’t be able to update your Facebook status, tweet your next move or check-in somewhere. Of course the 1st thing you should have done was inquire which of your 5,000 friends knows someone in the immediate vicinity who might have an extra. Think kids, think. How many plugs, power cords and chargers do you leave home with when you travel? Or visit the local coffee shop? Phone charger Car charger USB cable for your camera USB cable for your smartphone, music device and whatever else Computer cord Ear buds Noise cancelling headphone cord Auxiliary cord to play music in rental car Foreign country electric outlet converters Any others? Of course. I’ve lost count of the number of cords etc I have left on planes, in hotels, in rental cars and who knows where else. Thank …

Are you better off than when you were unemployed?

When you have been unemployed for over one year and finally get a job there are things you should be happy about: Your hour long commute is an opportunity to reflect and plan your day, call that friend you’ve been meaning to dial up, figure out shortcuts or longcuts to go exploring, enjoy a new surroundng, or listen to a podcast, audio book or your favorite music. The expense that was incurred immediately by your company to send you to training should be looked at as a company who believes in developing employees; believes in professional development, believes in creating a great employee experience and believes in making sure you are given all the opportunity to succeed from the get go. Your boss, who you told me is a bitch, just might be the person you need to grow and develop as a person – and perhaps stop being so negative about everything that is finally …