Damn! You left another power cord someplace. Panic has now struck as you watch the battery dwindling away. You won’t be able to update your Facebook status, tweet your next move or check-in somewhere. Of course the 1st thing you should have done was inquire which of your 5,000 friends knows someone in the immediate vicinity who might have an extra. Think kids, think.
How many plugs, power cords and chargers do you leave home with when you travel? Or visit the local coffee shop?
- Phone charger
- Car charger
- USB cable for your camera
- USB cable for your smartphone, music device and whatever else
- Computer cord
- Ear buds
- Noise cancelling headphone cord
- Auxiliary cord to play music in rental car
- Foreign country electric outlet converters
Any others? Of course.
I’ve lost count of the number of cords etc I have left on planes, in hotels, in rental cars and who knows where else. Thank heaven for ebay, craigslist and online retailers of cheap replacements.
So last week when I was waiting to board the rental car shuttle back to the airport I was really appreciative of this sign.
No, this time I had not forgotten anything. (But there is an auxiliary cable in a rented Jeep Liberty somewhere from last month’s travels.)
What if there was a sign like this on your hotel room door? Your hospital room locker? The seat pocket or headrest in front of you? The bus? The train? The park? The baseball field? Which department do people most often seek out when they enter your parking lot or building; and end up asking for directions?
A couple of years ago I left a computer cord in a hotel room at the Mohegan Sun casino. I called the casino. They suggested I come to the lost and found as nothing was found in my room. I live over an hour away. Fortunately the following week I was speaking at another event at Mohegan and I had an extra cord from my old laptop. You would not believe the number of cords etc. I was allowed to sift through. I began wonder how much time is lost by people calling the housekeeping department to be told to come by.
But this got me thinking about the customer service opportunity created by things customers do……
Where do your customers need a reminder to remember something, find something, or stop doing something dumb? What are the issues that customers keep contacting you about? Lost something? Broken something? Can’t figure out how to turn something on/off or lock/unlock something? A simple sign or reminder in the locale or on the product might be the difference between that customer telling others about you or not?
It also might free up your employees to do more important things.
So big kudos to Enterprise! I wish those “Not Exactly” people had thought of this idea.