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Sales scripts are meant to be challenged

Mom called in a panic. Her nuclear wave oven (aka microwave) crapped out. Now after the episode when she saimicrowave searsd her air conditioner crapped out and we went and bought a new one only to find out it was the outlet and not the air conditioner I decided I better go take a look first.

Well it hadn’t crapped out but I think her caregiver was using acid to clean it cuz the entire inside was peeling. The nuclear waves are bad enough; now with the walls crumbling who knows what mom was consuming.

 

So off to Sears I went. Bee-lined to appliances. Found one. Picked it up and started to search for an open cash register

 

“Are you purchasing that microwave sir?” said the Sears sales Associate

Me: “Yes

Associate: “I can take you over here.”

Me: “Great. Thanks.”

Associate: “Will you be using your Sears card today?”

Me: “Nope.”

Associate: “Do you have a Sears card, sir?”

Me: “Nope.” (and stop calling me Sir! Especially when you’re older than me)

Associate: “Would you like to open a Sears account?”

Me: “Nope.”

Associate: “You know you can save an extra 10% if you open a Sears account?”

Me: “Do you want to sell me a microwave or should I go elsewhere? And please don’t offer me an extended warranty. Appliances like this are disposable.”

She actually started laughing!

 

I don’t know what the next line in her sales script was, but she was clearly not going to use it. I guess I was supposed to say “no thank you.” Or maybe I was supposed to say yes. And then maybe she had some other scripted line about the warranty. But I derailed her sales training script and asked her if she would like to lose the sale. And that put the brakes on her trying to sell me a high interest hoping I won’t pay in full credit reducing piece of crap that really has no benefit to me but only to Sears and a warranty that still has some sort of reason I’d have to fork over more money if something happened anyway.

She rang up the microwave. I paid. She said thank you and have a nice day. I thanked her for her help and I went to bring mom her new nuclear wave oven.

Sell people things that really have value; not things that might get them into trouble or angry with you down the road.

 

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