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• Wash. Rinse. Repeat. Engaged employees provide customer experiences; not transactions
• Maybe it’s the customer who needs to be trained?
• Your choice of words can disengage anyone. An employee, a customer, or a beach goer.
• DOOM: The solution to employee engagement and a great customer experience
• DNR: The easiest way to kill an engaged workforce

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• Tweets that mention Maybe it’s the customer who needs to be trained? | Rich DiGirolamo. The RECESSitator -- Topsy.com on Maybe it’s the customer who needs to be trained?
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• Tweets that mention Little Things Can Make the Customer Experience A Whole Lot Better | Rich DiGirolamo. The RECESSitator -- Topsy.com on Little Things Can Make the Customer Experience A Whole Lot Better