Join me in my Rebellion against Service Industry Texting!
So I don’t know whether to call it a Cellvolution or Textvolution or a Textbellion or Cellbellion, but I think it is time for the world to rebel against service employees who are too busy texting rather than servicing.
Driving home from Boston yesterday I stopped at a rest area to get a cup of coffee. (I’m still trying to make believe that decaf will make me feel better.) I walked up to the Lavazza counter and the woman standing at the register is looking down texting away.
I started counting: One one thousand – Two one thousand – Three one thousand – four one thousand – Five one.
She looked up, ditched her phone under the counter and asked me what I would like.
I told her to go ahead and finish her text; I would go over to the McDonald’s counter to get my coffee. I stood there for one one thousand and walked away.
Now I know four and one-half seconds is not a long time; at other times it is an eternity; but as I mentioned in my newsletter yesterday I’m in somewhat of a foul mood as I go through caffeine withdrawal. I see it in airlines, retail stores and restaurants; the staff is so busy texting and not download Best Boy doing what they’re supposed to be doing – paying attention to me and my needs.
Anyone else tired of it? Anyone guilty of it?
Here’s a great tip for Customer Service Leaders, Managers and Supervisors; especially those of Service Oriented Businesses:
Tell your staff to leave their phones in their cars, lockers or at home and start paying attention to their customers. You may even see your bottom line increase! Darkman III: Die Darkman Die psp
So I challenge you to join me in walking away and saying no; you’re not putting up with it any longer. Do so by clicking the Read More Box and then visit the comment box and add your name. We do have choices. People need to start realizing this.
You had to see her face as I walked away. Guilt ridden beyond anything I have seen in a long time.
1. Rich DiGirolamo
2 comments on “Join me in my Rebellion against Service Industry Texting!”
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2. Ashley Barone
3. Helen Diehl