For Goodness Sake; Keep People Informed!! And Immediately.

Well first of all…………I’m back. It’s been a crazy few weeks and I’ve neglected to blog. Remember you can always follow my musings at http://twitter.com/richdigirolamo

This morning I learned how to scare the crap out of your customers – or in this case your airline passengers.

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My flight was delayed this morning – hydraulic problems. Now I don’t know much about hydraulics, but I assume that not having them working on a plane is a bad thing. And when it comes to a plane I would rather they find the problems while I’m on the ground and not at 36,000 ft.

Center Stage: Turn It Up

Transmorphers psp So after our hydraulics were fixed we headed out to the runway. There were a couple of noises that were not recognizable; but airplanes do that. The guy next to me made the sign of the cross. Hmm………..is this the time in my life when I should get a little more in touch with the guy upstairs.

Flight attendants be seated for departure.

We start to take off. The plane is not picking up speed. It seems like it wants to pick up speed but it is not. Guy across the aisle makes a sign of the cross. I started talking to the plane………..”I know you can. I know you can.” 

Funny noise. Plane not picking up speed. Weird feeling in stomach.

Plane slows down to a crawl. We turn left. We turn left again. Seems as if the pilot is heading back around to try this again. What the…… Yep; someone said it.

I’m thinking how about we head back to the gate and not the runway!!!!!!! This plane clearly wants to stay on the ground and I think you should listen to its wishes! Nope, pilot continues to head back to runway.

• Winter Storage move

Big Fish full

Sitting in emergency row. Do I pull open the door and flee for my life?

As we approach the runway the pilot pulls the plane over to the right. It was about a minute and a half, maybe two, after our takeoff attempt. He then tells us that the tower stopped us from taking off because of too much air traffic heading to our destination. We needed to wait ten minutes or circle Detroit when we arrived there.

Lots of big sighs of relief. LOTS!

But it got me thinking…………

We live in a world where people want to be informed. We have information available at our finger tips. We have information available instantaneously. A minute is not a long time; but when you think your life is in jeopardy or your job or your health or whatever…………communication of timely information is critical.

Here’s an exercise. Just watch a clock for 90 seconds and imagine it is the last 90 seconds of your life. Scary thought?

How is your communication with those around you? Please keep this in mind in dealing with customers, employees, family or friends. It could save a lot of anxiety.

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