Panic over something important! Like the Market is Falling.
Went to see the movie Kick Ass last night. As a kid who had always dreamed of being a Superhero, and the closest thing to becoming one is The Secret Ambassador at One Less Meal, I figured I needed to go see it.
I purchased my tickets at the kiosk. I’m a self-service kinda guy. It’s also a sad state of affairs when I can purchase a ticket faster than the people you hire to sell tickets. But I digress.
A young woman comes over to greet us so she can rip the tickets in half. Seems that nothing printed on the stub. She is panicked. We go over to the counter where the theater manager and another employee are talking.
“What do we do? What do we do?”
I respond, “You give me my popcorn and I go see the movie. Then you three figure it out.”
But the tickets won’t match when we close out. What do we do?
The other two seem unphased. Clearly this is not the end of the world. The sky is not falling as Henny Penny (ticket girl) seems to think.
Once again, “You give me my popcorn and I go see the movie. It’s not like I didn’t pay.” (That amount showed up on the stub.)
She’s still rambling on when I am handed my popcorn by a fourth employee.
It’s great to have employees who are engaged, thorough and accurate. It’s even great to have employees who understand the policies and rules. But sometimes they really need to be reminded that some stuff is really not that important and that occasionally systems fail.
What are you worrying about, wasting your time getting aggravated over or just pointlessly working on? A lot I’ll bet.
