Are your customers thanking and engaging you?
Everyone talks about how employers can engage employees or how businesses can engage customers. But did you ever stop and think about how customers can engage us?
These three rocks were given to me by a client several years ago. They sit on my desk as a reminder of how I made a difference in the life of someone else. They are my anchor to keep doing the work I do. They are also a reminder of how important it is to thank or stay in touch with my customers by doing/giving something personal.
Carol hand painted these rocks. She didn’t go out and buy some commercial paperweight. She knew I was a Batman fan – the original Batman. She knew the name of my company is Never Grow Up. She took me and my personal interests in mind when taking time out of her life to thank me.
- How are you thanking your customers or perhaps even your vendors?
- What personal stuff do you know about the people whom you engage in business?
- What step will you take today to personally reach out to a customer/vendor/employee/peer and thank them?
