Are your employees engaging or disengaging customers/prospects?
For the last two weeks I get almost daily calls from the following phone number: 877-436-7165. They are calling my mobile and asking to speak to the person who pays the electric bill.
In the State of CT we can now purchase portions of our electric from a provider other than the two big guys; and at a reduced price. So I ask who they are and what they’re looking for. Be nice to telephone solicitors; it’s probably one of the worst jobs out there. I let them know I’m already purchasing my service elsewhere and ask them to remove my number from their records. They don’t. They keep calling. For the past two weeks.
So now every time they call I take a quick Recess and call back. I ask them what time it is or what they are wearing or what they had for lunch? They’re getting annoyed at me and told me they don’t find me funny.
I know they’re doing their job. But part of their job is to listen to a customer or a prospect as well. And when someone asks you to stop calling you do just that; you stop calling. Or some crazy person might change his mind about telling people to be nice to you and publish your phone number all over the Internet as a warning of your business practices.
