DOOM: The solution to employee engagement and a great customer experience
I’m here on Cape Cod awaiting the arrival or Hurricane Earl. Went out to get a few extra provisions should we lose power or a downed tree keeps me from moving about.
I noticed something. EVERYONE is happy.
Employees at local businesses are smiling. Customers aren’t aggravated by long lines. No batteries. Oh well. No more flashlights. Still smiles. Conversation is flowing between everyone. Yes, while Earl might have a devastating impact on the communities he visits; he seems to have a positive impact on engagement.
Amazing how doom seems to do this. Hurricanes. Floods. Earthquakes. Blizzards. They all tend to engage people. Employees work harder. Employees bond & communicate. Customers are more relaxed and not as demanding.
What is it about doom, destruction, devastation and uncertainty that excites people? And how do we keep that feeling alive all year long? When we figure that out we’ll have a great solution for engagement.
Or maybe DOOM makes us realize what is important and what is not worth getting frustrated over?
