Maybe it’s the customer who needs to be trained?
Posted by richdigirolamo in Motivational Speaker on 09 8th, 2010 | no responses>
So when you Google “bad employees” in quotes you get 30,300 results. When you Google “bad customers” in quotes you get 35,800 results.
When you remove the quotes the numbers are 48,100,000 and 50,500,000 respectively.
Seems that we have more bad customers than bad employees. Maybe Customer Service Training needs to be replaced with Customer Training. Maybe we need to tell customers what is expected of them, in terms of their behavior, when they enter a place of business, call or email?
Clearly the customer is not always right. As a matter of fact they may very well be wrong more than 50% of the time. So why are we still telling employees the customer is always right when even Google says they’re not.
Just a thought for today.
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