Employees, Employment, and Customers. Things that make you go Hmmmm….
Posted by richdigirolamo in Customer Experience, Employee Engagement, Employee Experience, Employee Morale, Motivational Speaker on 04 27th, 2011 | no responses>
- Why does the customer get mad at the employee who is following the company policy and not the people who came up with the policy?
- Why does the waiter get stiffed/shorted on his or her tip, after giving you incredible service, just because the kitchen screwed up your meal?
- How can a manager who ignores/breaks the rules on a regular basis talk poorly of/disqualify someone who ignores their rule of “no phone calls” when trying to fill an open position?
- Why do people just quit a job versus going into the boss and saying I’m disengaged, miserable and looking at my options? Afraid they’re gonna fire you?? You were gonna quit!
I’m sure there are more. I’m sure you can add your own. These have been my observations and discussions with people over the last few days.
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