Great employees know how to MultiCustomerTask and treat one another with respect
The other day I went to get my eye glasses adjusted at a LensCrafters store in Waterbury, CT. The store was quite busy and the employees were doing their best to keep everyone happy all at once. If there was ever a case of MultiCustomerTasking (is there such as word) the three employees working in this store would have been the role models.
But there was one thing that stuck out on my visit. Apparently one of the three employees was very new and the two young ladies at the back of the store could not say enough kind things about this gentleman. They were going on and on and on about how quick he was picking things up, what a fast learner he was, how responsible he was, take charge, took initiative and a great addition to the team.
WOW! Was I hearing this right? You get so used to people trashing other employees and getting catty that I thought maybe Harold Camping had been right; the world did end the night before and I was on the other side.
So I asked the two ladies if they share these great comments with the young man. They told me they were doing it all day long. YES!!!!!!!
I can’t remember the last time I found myself in a retail environment where I witnessed something like this. Two thumbs up to the team at LensCrafters. Someone is doing some great hiring.
And here’s a challenge for you today………..Who can you praise in your workplace? And would you be willing to do it for others to hear?
