What do you look for when you walk in to a business?
You walk into a store, restaurant, doctor’s office or perhaps that new client location. What do you look for when you walk into that business?
- Decor?
- Merchandise availability?
- Clutter?
- Lighting?
- Cleanliness?
- The bathroom?
I look at the employees.
Are they smiling? Do they look happy? Do they look stressed? Do they look frazzled? Do they look afraid? Are they nervous due to lack of training? Are they laughing with one another? Do they appear to be plotting the demise of current leadership?
Observing people tells me so much about an organization. And whether I’m walking into a place of business as a customer or as that guy hired to RECESSitate the organization and improve the employee experience first impressions can tell me so much about a culture.
If I walked into your place of business today what would it be telling me? And is that a good thing?
Are you working towards a 100% positive employee experience?
RICH DIGIROLAMO works with organizations to create happier work environments, strengthen work teams, design new programs, and create better relationships with customers and peers. In his soon to be released book Diary of the Happiest Employee on Earth: 52 Provoking Thoughts for Creating a Great Workplace he talks about why it is important for every employee to understand as much of your business as possible.
