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I've got to stop inconveniencing people

I was going to paint my office myself; but then  I realized I don’t want to do it. I’m also probably not very good at it. (Probably? You suck at painting Rich!! Except when it comes to spray painting colorful boulders in the yard. Then I’m good.) 

There’s a reason why people are paid to paint, paid to speak, paid to landscape, etc. They are good at what they do; have an expertise and spend time perfecting their craft.

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So I get in touch with a friend who I know loves to paint and loves extra money.

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Is his response:

  1. Sorry, I’m too busy right now
  2. Thanks for thinking of me; let me come over and see what you need done
  3. You couldn’t call me 2 months ago; I’ve been doing nothing all winter

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Did you guess?

Don’t lie. You know how I feel about liars.

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Of course the answer was 3.

So it got me thinking. I just seem to never get it right. My car needs repairs when the auto mechanic is very busy. My office needs remodeling when the painter is not sitting on his butt. I have been told “too bad you weren’t sick last week; the doctor is not here this week”, and I wasn’t in my office to take a call when you called.

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Customer Service on Steroids! I don't like it.

I’m redoing my office. It’s quite the undertaking, but also a lot of fun. Should I paint? Wallpaper? One color? Several? Tile? Carpet? Blinds? Shades? Pergo? Hardwood? Decisions. Decisions.

So I went to Home Depot yesterday to look for some inspiration and ideas.

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I walked in the door and was greeted by three people who all wanted to help me. No thanks. I know where I’m heading. (I’ve been there numerous times.)

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I rounded a corner and there was another associate who couldn’t wait to ask if I needed help.  No thanks. I know where I’m heading.

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At the end of that aisle, yep you guessed it…………… another I-can’t-wait-to-help-the-customer Home Depot Associate. No thanks. I know where I’m heading.

Okay, I’m all for customer service but this was starting to annoy me. This was customer service on steroids!

I decided to make a game of it rather than get annoyed. I went from the paint department to the flooring department to the lighting department and then on to the garden center. Fifteen more times – yes, fifteen – I had to say……………….No thanks. I know where I’m heading.

The Replacement Killers on dvd So were they bored because the recession is hurting business? Is this the new Home Depot Policy? Were they being this helpful because Lowes (a competitor) opened not far away? Were they being this helpful to increase sales as a mandate from the home office?

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I don’t know what the answer is or was, but I needed to get out of there – and fast. I’m all for hanging around with positive, helpful and friendly people; but this was enough to make this motivational speaker want to puke.

I grabbed the couple of items I needed and headed to the the self-checkout; I just wanted to be left alone!

The machine jammed as it was giving me my change. Sean came over to assist. They were determined to help me one way or another!

Today I went to Lowes.

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Could This Be A Great Idea?

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An innovative idea? The next wave of weight loss programs? A message about what is important to us will not be easy? Or just a funny cartoon? Probably just a funny cartoon; but have you ever stopped and thought about the real messages cartoons just might be offering?

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What's Your Best April Fools Joke? Either played on you or one you played on someone else?
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Comment here:

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I Think I Know Why Some Are Unemployed
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I really am beginning to get clearer and clearer why some people are unemployed. Now I do realize that some have just been the innocent victims of …..well let’s just call it poor judgement. But if you’re at all familiar or active on LinkedIn and read/follow/respond to some of the questions out there, it is truly amazing how angry and bitter some people are. And no matter how hard I try to go back and read the question and put different tones and inflection I still come back to ……….This is one angry person and I am not surprised they are unemployed.

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Without a doubt, when companies are looking to reduce headcount, your attitude just might save your butt. So keep smiling and stop worrying about the miserable person next to you who has been with the company for 100 years. Their misery just might be your blessing.

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But you do have the authority Tim!

WASHINGTON (Reuters) – The top two U.S. financial officials told lawmakers angry over bonus payments to AIG Stop-Loss movies executives that the government needs authority to shut down troubled institutions like the giant insurer to avoid future bailouts.

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But you do have the power and authority Tim. Just stop giving them money. They’ll be closed tomorrow.

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Must I always be the one to come up with all the solutions?

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I Wanted To Buy This But……

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I know you’ve been as frustrated as I have when you buy some gadget that is packaged in that hard plastic that requires a nuclear bomb to open! You’ve cut and ripped open your fingers instead of the package. I know you’ve done this!

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So I’m in the store this morning and I see the above device.  Hooray!! No more using teeth. No more cutting fingers, toes, tongue, lips and gums. This device is the answer we all have been waiting for.

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 SO WHY THE HECK DID THEY PACKAGE IT IN THAT HARD PLASTIC!!!

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I just couldn’t bring myself to buy it.

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A Trip To The Dog Park
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Feeling a bit uninspired today I decided to take an hour off and take the dogs down to the local dog park.

It was our first time there and I didn’t know what to expect. What does one do at a dog park? What do you bring? What if the other dogs start making fun of my dogs? What if my dogs are chosen last when teams are chosen? So many questions; not many answers.

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Well I guess you just let dogs do what they do – sniff, romp, sniff, run, sniff, bark, sniff and sniff. Owners have small talk until some one’s “child” gets a bit aggressive and then you take corrective action while the other kids still try to sniff.

Well five of us were there with our “kids”, having a good time, when the grounds person showed up. He was on the cell phone with someone who apparently was ordering him to order us to move our dogs to the far end of the fenced in area so that the grass would have a chance to grow.

“You really think you’re gonna grow grass at a dog park and actually expect the dogs to stay in one area until it grows? This is a dog park. The dogs run all over.” said Daisy’s mom.

Go get em Daisy’s mom!!!

His response was that he needed to grow grass. (Just doing his job obviously; no matter how much truth there might be to her comments.)

I could only chuckle as I watched my dog doing that digging scratching tearing up the grass thing that dogs do after they do “their business”.

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The man didn’t see me. I took my children home before we were asked never to come back. And here I thought I had found an option to saving my grass. Oh well.

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Be Willing to Learn. It Earns You Respect.
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When I attend a conference as a presenter I always attend sessions of other speakers. Sometimes I attend to get information. Sometimes I attend to get tips on how to be better at my craft. Other times I just attend to have fun. (Okay, most of the time I attend to have fun.) Heck, I even attend to “steal” material and get some motivation for myself. I am a learner.

Monday evening a woman came up to me shared the following thought:

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I was sitting with you this morning at the General Session. I was impressed that you were our opening keynote speaker last night and you were there in attendance his morning. You even took notes.

I shared with her that I really liked what he had to say; a lot of what he did complemented my work and I am eager to find out how he and I might be able to help one another. I also told her some words I live by; which are “the day I cannot learn something new is a sad day.”

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  • If you’re an accountant other accountants can teach you something.
  • If you’re a secretary other secretaries can teach you something.
  • If you’re a doctor other doctors can teach you something.
  • If you’re a Recreation Professional other Recreation Professionals can teach you something.
  • If you’re a teacher other teachers can teach you something. Heck even the students can teach you things.
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Do I need to go on?

Being willing to learn earns you the respect that you don’t often think about. Being willing to learn separates you from others in your industry – the ones who may think they know it all. They don’t. Neither do you. Neither do I.

So shut up, listen, and learn something today.

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Little Things Really Do Go A Long Way
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I walked into my hotel room the other day and there was a bag on the bed. Inside was a card welcoming me to a Recreation and Park Society Conference. I was their opening keynote speaker later that afternoon. Inside that bag was also an assortment of my favorite candy – Marshmallow Peeps. After I delivered the keynote I was thanked with more Peeps.

On Monday I delivered a leadership session and a Recess from the way we think session. At the end of each I was showered with more of my favorite candy.

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Yes, I was a paid presenter. Yes, they treated me like a celebrity – making sure everything was set up the way I needed, including me in all of the social activities, etc. But it was those Peeps that meant the world to me. That someone took the time to get to know me as we developed a relationship/partnership during the last year. Thanks Daphne, Tony and Audrey.

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It really doesn’t take a lot to make someones day – even in these times when finances might be tough. It doesn’t take a lot at all. So with that in mind………………..

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Do you have the opportunity to do a little thing today or tomorrow for someone else. Go for it! And make it a habit.

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