Keep Employees Happy; Offer A Perfect Workday

It’s 8:30 AM and you arrive to the office. You are greeted at the door by the boss with a huge smile He/She actually has coffee for you No technology problems The information you were waiting for arrives on time Your 9:00 meeting starts at 9:00 and ends at 9:30 as scheduled Your email inbox has no PRIORITY URGENT messages  You call a client and they tell you how wonderful and marvelous you are You call a prospect and they pick up the phone. You have a great conversation. They want to meet with you. You take lunch Your budget has not been sliced in half; but rather you’ve been given additional budget dollars There are no interruptions today Company is making money Your new idea is being heavily considered Company is hiring Your inbox is empty There really is a sense of team; no backstabbing or office politics exist Gossip is …

Keep Employees Happy; Offer them some sales training

Dear GM CEO of the Month, I just returned from turning in my Saab to a local GM Dealership. My lease ended yesterday. The lease deal was very attractive. The buyout…..Well that is another story. I was somewhat not looking forward to going to turn in the car. I was expecting a high pressure sales pitch to sell or lease me a new car. I hate high pressure sales people. John was a really nice guy. Took my keys; took my odometer reading; had me fill out a form; gave me a copy and out the door I went. Wow! No high pressure sales! WOW! No sales pressure at all????? Not even an attempt to sell me a car. Not a question about why I chose to lease? Not a question about if I have another vehicle at home? Not a question about what my plans are/were regarding a new …

Snow days can show you how to keep employees happy, employed, and productive

Ever notice how workplaces have a very different energy level when a snowstorm, hurricane, or some other weather event is on its way. People seem to smile more. There seems to be more water cooler chat; even if it is only about the weather. People who normally might pass each other in the halls are commenting on the arriving storm; wondering if they will be released from prison early that day. It’s a very different feel to the organization on those days. Clearly it’s because there is a common interest – how the weather is going to impact each and every employee; good or bad. Who has the longest commute? Who needs to leave now? Who will have to stay behind to keep the business going? Who is already calculating the overtime in their paycheck when 2nd and 3rd shifters don’t arrive? There is sympathy, empathy, understanding, concern, happiness, laughter and hope throughout. Which …

Keep Employees Happy; Bring Back Common Sense!

The theater holds about 300 people. I’m thinking maybe there were 75 people in attendance yesterday; as only a few people went out to see a one woman show a couple of hours before the Super Bowl. When I walked into the lobby you would have thought that a last minute rush on ticket sales had occurred; the box office line was long and not moving. The computer was down. Tickets could not be printed; or according to the two very nice, but frantic women working at the box office, they couldn’t be sold. Watching these women you would have thought the world had ended. They just didn’t know what to do. And considering that same afternoon we had witnessed a power plant explode here in CT this was hardly a problem. So at 2:45 PM (show is at 3:00) what do you do? You collect $20 from everyone and tell them …

Keep Employees Happy; Celebrate their customer service attitude

Do these two people work for the same company? When I walk into this establishment: She is always smiling and friendly. He (most of the time) seems disturbed, frazzled and angry. When I go to the window to perform a transaction: He is trying to figure out how to charge me more for their goods and services. She tries to find ways for me to save money; perhaps in hopes of me using their service more often. How they handle rules and regulations He is policy driven. She knows when rules and policies need to be overlooked. How they treat regular customers: When I deal with him he tries to up-sell me to more products/services. He does this every time. She knows that I know what is available to me. She offers to up-sell me occasionally; and usually only when he is around. When I question the charges for a …

Keep Employees Happy; Laugh at Mistakes Instead of Trying To Cover Them Up

It’s tax time here in the US. April 15th will be here before you know it. By now you should have received all of your tax forms. Here’s some tax advice (you can’t totally take the former accountant out of the boy). File early if you’re getting a refund File last minute if you owe Just because you didn’t receive a form does not mean the transaction did not occur And speaking of transactions……. In my mailbox last week was a 1099 Tax form from customer who had bought beanie hats and shirts for their Recess At Work Day Celebration. They considered this “Non-employee Compensation.” I considered this an error. I called the phone number on the 1099 form and spoke to a very nice employee. Here are the highlights of our conversation: Rich: “Hi, I received a 1099 from you folks that I think was in error” Company Rep: “Can I …