Keep Employees Happy; Throw Away Rotten Milk

I was cleaning out the fridge last night. Lettuce that went bad…..again. Milk gone sour. Cantaloupe that had seen its day. Bread that belonged under the microscope in a seventh grade science lab. This got me thinking…. Maybe I should stop buying groceries and just eat out. Now while that thought did cross my mind and it crosses my mind every time I throw away rotten food I started thinking about shelf lives and expiration dates. But this time I was not thinking about shelf lives of food….. I found myself wondering if employees or positions have shelf lives? Could it be that an employee might just run his or her course at an organization? Is there a time where everyone needs to acknowledge that it is time to move on; that there is no more to learn or do; that an employee has reached his or her potential. And …

How can you engage a customer when you’re not engaged yourself?

I just made my airline reservations for Branson, MO. Now as a quick aside; Branson is one of those places that “You can’t get there (easily) from here (Hartford)” without it taking waaaaaay too long for this impatient boy. One flight in; one flight out; different airlines; long layovers. But I digress. I’ll have to take advantage of the time to people watch and write about them in my newsletter. So I know you have experienced the excitement when you’re going somewhere. We’re like kids on Christmas morning. Well I’m really excited about this trip. Yes I’m excited about going to Branson for the very first time and having a little extra time to see some great entertainment; but I’m more excited about the work. How often do you hear managers and business owners say that they have great staff; they just wish they could be even greater? How many …