Train and trust your people and they’ll do great things.

    This was the scene at the bagel store at lunchtime (12:30) today. No bagels. I asked if any more were coming out. No. I asked what time they closed. 3:00 PM. I asked what they were going to do. We don’t know; the owner isn’t here; he is out shopping. I asked if one of the three workers was going to be brave, make an executive decision and go make some bagels. They said they didn’t know how. I asked if one of them was going to call the boss; people were walking out. Now this is the picture I should have taken; the one of fear across their face; the one of those nervous laughter smiles. Come to think of it I don’t see the same faces working at this place very often. If you are not gonna train and trust your people your business is doomed to fail, you’ll forever …

It’s called Customer Service; not Company Service

This one can only make me laugh. Hope it makes you laugh too. Company sends me someone else’s order. I call to let them know. They ask if I wouldn’t mind returning; they would send me a UPS shipping label. No problem. I visit UPS website to schedule a pickup. A few screens in is where they ask for the shipper’s account information. I don’t have that (would be nice if I was asked this first; but hey). I pick up the telephone to call UPS. Press 1 for this. Press 2 for that. Press 1 to get even more annoyed. What is your zip code? 06716 Oh, we have you in Baltimore MD says the voice recognition system. Clearly I have a speech impediment. I hang up and call the company. I tell them what is going on and let them know that I am throwing this back at them. The package is outside my door; …

Recess At Work should remind us to thank others

So how cool is this! I opened up my mail yesterday and found these……………Gifts from the folks at Taconic DDSO. They wanted me to be a part of their Recess At Work Day celebration. And check out the rubber duckie with a beanie cap! You know that’s my favorite. But here’s a question………….what are you doing to keep your customers, vendors, suppliers and friends engaged in your work? What are you doing after the fact to thank people? But I’m a little confused. I get the rubber duckies. I get the funky bracelet. But what’s with the pens? Sue, help me out here!

I need 1,000 people who are looking to do a good deed & lose weight

I stopped doing weight loss motivation work several years ago. It was fun and I really enjoyed the people I met but it was time to move on to something more meaningful………helping organizations get the most from their people. Workplaces are hurting. Morale is in the toilet. Employees are showing up to work but not IN their work. But years later I still get emails or calls from people begging me to return to the world of weight loss. While flattered; it’s not what I want to do any longer. What I will usually do for that person is email them the workbook below as a free gift for making my day – making me feel loved, missed and wanted.   Well I don’t do that any longer either. I believe that we all have to give a little. Some of you know I started a nonprofit a few months ago …

Employees are playing while at work. Employers are not taking advantage of it??

Think about this…………….. Employees are Tweeting, Facebooking, LinkingIn and YouTubing while on the company dime. I know it. I see it as I monitor my Social Media accounts during the day. I guess the good thing is that employers clearly aren’t upset about this. The terrible thing is they’re not asking/suggesting their employees to occasionally talk/mention about where they work and the products/services they offer. Or perhaps worse…..the employee might be embarrassed of the products and services their employer offers. There’s the IT guy who never mentions his company or what they do. The big electric conglomerate gal who never tells me about the latest and greatest appliances. There’s the hotel guy who never reminds me what chain he works for. And the transportation trio who never remind me to take the bus. I know for a fact that all these people are sharing all kinds of personal things online with me; which I like. Now I am …

Apparently Tiger Woods NEVER learns a lesson

I’m not a fan of golf; have no interest in it; the only iron I care about is the one in the hotel closet to get the wrinkles out of the purple shirt I’m about to wear before I present. But the other night, while visiting family, I found myself watching the end of a golf tournament. Now the whole time I was sitting there (maybe 25 minutes) all I could think was when this was going to be over. I’d rather be sitting in the movie theater watching Sex and the City which I narrowly escaped taking my mother to see. Anyway, Tiger Woods lost. After he lost Tiger was asked a brief question by the sports commentator out on the course. I don’t remember the exact words but basically he was asked if anything good would be taken away with this loss. In other words……Did he learn anything? Tiger’s response …

DIY is not for everyone!

DIY! DIY! DIY! Now unless you’re under a rock you know that DIY means do it yourself. Here’s the issue with DIY…………. Most people don’t know when to DIY or LSEDI (let someone else do it). Here’s an example: The glider part of the zipper came off the window of my convertible last week. I figured how hard could it be to put back on. So one night last week, along with a friend, I spent an hour trying to get the stupid glider back on. As darkness was approaching we stopped. This past Friday afternoon I attempted to fix it again. This time I broke the glider (see picture). So after about 45 minutes I drove to the fabric store to buy a glider replacement. They didn’t have one. I went home. At this point I’m about 2 1/2 hours into this project. Saturday morning I called the place that put …

Dear Universe, Thank you for Fridays

Dear Universe, Thank you for Fridays; the last day of the work week (for most). Thank you for Fridays; the day when people in the office seem to be more jovial; as in contrast to Monday when the mood is not always the greatest. Thank you for Fridays; when we really see how productive people can be as they diligently work to get things completed so they can head out the door for the weekend. Thank you for Fridays; which often times include bagels, donuts and a shortened day for summer hours. Thank you for Fridays; tomorrow I can be glued to my Blackberry all day long to answer emails – but at least I don’t have to get dressed and show up at the office. Thank you for Fridays; tomorrow I will be yelled at by my spouse/kids/significant other etc for being glued to my Blackberry all day long. Thank you for Fridays; Happy …

HAPPY RECESS AT WORK DAY!

  Take a break today from the customary activities of engagement!   Visit Recess At Work Day website for last minute ideas!

Great Ideas: It’s all in how you position them

So tomorrow is Recess At Work Day and I know that some of you are still trying to figure out how to convince the boss to allow you to take a Recess. Perhaps this will help………………