Great Employee Experience: Which came first the employee, the customer, the chicken or the egg?

Unlike that chicken and egg thing this one is pretty simple.  Who came first…..the employee or the customer? The employee silly; even if you were the only employee there was no customer and no company without you. So then why do we put so much emphasis on the customer? Why not put it on the employee. After all great employees arise out of great employee experiences. And great employee experiences will almost always lead to great and fun customer experiences. So how do you make for a great employee experience: Listen to their ideas Allow for implementation of their ideas Let them manage their ideas (with your guidance and input of course) Give this a try. Watch engagement increase. Watch employee morale bloom. Watch the customer experience soar.

What’s wrong with this picture and your business!

The picture above is the Universe Dining Room on the Carnival Destiny. I was aboard the ship last week. If you’ve cruised you know that often times the dining room staff perform for their guests. It’s usually where you get to see the true personality come out. And Destiny has quite a few servers who like to seduce the ladies. But there’s something very wrong with this picture. Very wrong. Do you know what it is? Give up? We’ve become a society that spends more time trying to capture the experience rather than be a part of it. We’re more worried about taking pictures that we’ll forget about in two weeks than being in pictures taken by others. We’re more worried about telling the story to our Twitter and Facebook friends rather than being part of the story. And what does that mean to you as a business or a …