Reason for Refund: We Suck!

My last two attempts to get a package delivered overnight via the United States Postal Service were unsuccessful. They never got to the recipient the next day. Fortunately in both cases it wasn’t the end of the world. This morning I went to get a refund for one of those packages. The clerk was doing something on the computer and talking out loud when he apparently came to the “Reason for Refund” field on his screen.  “We suck!” were the words that came out of his mouth. I laughed. And thought true, yes you guys do suck. But then I  thought…………. Imagine if “WE SUCK” was an option. Imagine if the employee chose that option. Imagine if someone up the USPS food chain read that option. Imagine if employees were given that option as a way to express their frustration with poor service by their employer; about being the ones on the front lines who have to …

Please take a Recess from that type of thinking (and talk)!

Yesterday I called to make an appointment for my mother to see a new doctor. The first question was what was her insurance. The next comment was we don’t accept that.  I get calls regularly from organizations wanting to hire me to fire up their team/group/association; to get them thinking about creating a fun thriving working or meeting environment. The number of calls that start out with “I know you probably cost a lot but we have no budget or a very small budget.” I was just forwarded a copy of an email from an incoming Governor to State Employees. Today was this Governor’s Inauguration. The first communication out of the Governor’s Office is I’m looking forward to working with you; although there will be sacrifices. And this to me is what is wrong with our world. Too many conversations start out with why things won’t work or what we don’t have. We need …