Firing employees for telling others your company is a great place to work?

Received this email last week from someone who was once only a newsletter subscriber, but now has an even better title….FRIEND!: Rich, A couple months ago a friend forwarded me an article written by CNN & it talked about the best companies to work for.  My company was in the top 10. I commented on the article how I loved working  there. I liked how management values your ideas & embraces your suggestions.  I said how I loved my co-workers as we all had similar values/goals with the company.  I said it was a great company to work for. Don’t you know I was called into the office & reprimanded?? I had to sign some form saying I’d never do it again & if I did I could be fired!   What employer would not want people talking up a great PR moment? I just don’t get it. I’d be …

That WASN’T EASY, but they made me an even bigger fan

In the Week 14 entry of Diary of the Happiness Employee on Earth we are introduced to the the 3 A’s: Acknowledge Accept responsibility Act And that’s exactly what Staples did when my recent customer experience was less than “EASY.” You see at Staples online you cannot use two forms of payment. So if your gift card is less than the amount of your total purchase you’re out of luck. Yep, hardly making a customer experience EASY. So I decided to call for help. The long and short of it was that while staring at a gift card that read it could be used online the CSR (Customer Service Representative) told me that gift cards cannot be used online. And while telling her what I was looking at and asking to speak to someone in the US she proceeded to raise her voice, tell me I don’t need to talk to …

Your choice of words WILL incite reaction

Years ago when I first saw the Toyota Prius I thought………..how ugly. So when a friend asked me what I thought of her new car I told her how “unique” I thought the car was. Phew! Got away with that one. But let’s face it, everyone has found themselves in a situation where they had to offer a less than accurate response to our true thoughts and/or feelings. Today I share with you how that could get your head bit off.   “Rich, do you own the silver Subaru in the parking lot?” says Jason. “Yeeeep” I hesitantly replied. Oh no, this is not going to be good. Did I forget to engage the emergency brake? It’s been a while since I’ve done that one. “Some woman is looking for you. She scratched your car” he tells me. Okay, well at least it’s an honest person who didn’t run away. Aittle bit …

Dear USA, you don’t improve employee morale by holding court!

So the United States Government Department of Homeland Security has an employee morale problem. Shocker! And according to Chairman Peter King’s web page (see posting here) the best way they know how to fix the morale problem is to hold court. Okay, specifically to hold a hearing. With testimony. And witnesses. By people with job titles that stretch from California to Washington DC. From retired people. Who probably don’t have a clue. My morale dropped in the 30 seconds it took to read about this. Dear Mr. King, you don’t improve morale by holding court. You improve morale by giving people challenging meaningful work. You improve morale by including multi-generational ideas. You improve morale by open and honest communication. You improve morale by introducing some fun into the workplace. You improve morale by offering learning opportunities. You improve morale by asking experts from other fields how they do it. Then you apply it to your organization. Even if you …

How can you move forward when you can’t let go?

I lost my patience yesterday! Got an unexpected call from someone I haven’t spoken to in a while. I was excited when I heard the voice on the other end. But undoubtedly this person will (and did) bring up a bad experience with a former employer. Ironically I not only have friends at this company but I have done business with them. But yesterday I decided to end the conversation right then and there. I told the person on the other end that I really had no interest in talking about the company or the players and asked “Why can’t you let go of this already?” Especially since the incident happened a couple of years ago. I did it with raised voice. I know, Bad Rich. But that call reminded me of a few things I thought were worth sharing/reinforcing: People don’t want to hear you rehash the same old tragedies over …

One Domino’s Pizza topped with a new idea and a Diary of the Happiest Employee on Earth

This is not a Domino’s pizza. It’s a NY pizza. Real pizza lovers know this. I’ve become a fan of Domino’s Pizza over the past few years. Yep, I’ve had lonely hotel room nights where I didn’t feel like going out, down to the lobby restaurant, or stare way too long at the candy machine near the elevator as if I was choosing from a gourmet menu. Most of my Domino’s experiences have been positive and I have noticed their commitment to making a better product is paying off. When watching television my mind tends to wander when commercials come on. People have even commented, “What do you think of that” and my response is usually “think of what?” But have you seen the new Domino’s commercial with the focus on a store owner who created their latest new product? You can view it by clicking here. What I love about the commercial is that it reinforces the concept that …

4 Business and Life Lessons Learned from Marshmallow Peeps

If you know me you know my favorite candy: And while at times I think I am the only person in the world who loves these little darlings there are great lessons that I have learned from this love affair. Today I  offer them to you. 1. There are two types of people in the world. People who love Marshmallow Peeps and the rest of you.  There are people who love you/your business and people who don’t. There are people who accept and want to play with the brand Rich DiGirolamo and there are those who don’t. I’m okay with that. A long time ago I was not. I was excited when Fortune 10 companies hired me to speak. And the meeting planner was always happy with what I delivered. But truthfully, these were not the people I wanted to play with – and it was clear that too many of those folks (who were forced to …

Social Media Sucks!

  IT SUCKS TIME! And it’s sucking opportunties for personal connections with customers   And I got reminded of just that last week. My friend Angela emailed me when Lent began to share she was giving up Facebook as part of her annual religious “sacrifice.” She didn’t want me thinking I was unfriended or being ignored. I still wanted to know why people give up things for lent versus doing more. That would really be a sacrifice. Volunteer more. Be more charitable. But seriously, how many of us are so busy (or so self-absorbed) that we wouldn’t even know if some people fell off the planet until months later? C’mon, of your 3,214 friends how many do you really interact with on a regular basis? And heck, don’t even get me started on the people who post things and don’t think they ever need to continue the conversation when people reply. (Yes, that is why …

If I were the boss I would…..

Really, what would you do? What would you change? What policies would you reverse or implement? What information would you disseminate? What risks would you take? What nonsense would you halt? Which employees would you finally give the boot? How much information would you really be willing to share? Which new projects/ideas would you take from talking about to rolling out?   Really, if you were the boss would you be any different than the current boss?   For starters, separate yourself from the pack and post some of your thoughts here.