Do you and your employees really exemplify your brand?

Everything about The Shack Up Inn in Clarksdale MS is fun. Their signage. Their accommodations. Their website. I especially love their FAQ’s (take a moment to read them); probably because I have done similar stuff at The World’s Only Virtual Diner Fighting Hunger; The Double D Diner website. (heck take a moment to read ours too; and maybe make a donation to help fight hunger.) Bill Talbot (pictured here) is one of the owners of The Shack Up Inn; and from the time I tried to open the wrong lobby door (the picture below) it was nothing but fun, laughs, stories, and anything he and his staff could do to make your stay better. No, I haven’t become a travel writer. But how many of you have heard “this is a fun place to work?” Especially during the interview process. Then you arrive on day one and it is anything but fun. An occasional ice cream social or after hours get together …

Your class often matters when it comes to customer service.

Delta is one of my two preferred airlines. And the other day they reminded me why. It was pretty simple. I arrived at the airport and wanted to change my flight. I was flying on an awards ticket. To move me to the earlier flight (which was a nonstop; versus the connection itinerary) there needed to be seats available in the same class of ticket. There were none. The agent at the counter looked to her left and then to her right. Not sure if she was looking for help or looking to do something that she wasn’t supposed to do. “Let me see if I can override this and get you on the earlier flight” she said to me. She was about to go rogue. She was about to break a rule. She was about to do something that lots of employees love doing…………. something to help a customer; even though the policy manual might …

4 mini-vacations you can take AT the office

Sometimes the office just takes its toll on us. And while your official vacation might not start for a week, month or year, here are a few mini-vacations you can take at the office, on any day when you just need to get away from it all and your real vacation is nowhere in sight. Take a trip to the bathroom. Yep, sometimes you just need to escape your desk, your phone, your co-workers or the boss. Alas, there is the bathroom. While 1/3 the size of the typical office cubicle (heck you felt the walls are closing in on you anyway); it is a place just to go think, relax, reflect and just get away from it all. Unless of course you work with that one crazy who thinks it is okay to follow you there – and talk to you. Now if we can just get bathroom stalls made …