Voicemail. My Phone. My Rules.

A new mobile phone provider meant my old voicemail message is gone. Yep, my greeting message about if you’re calling to whine, moan, or complain call someone else; if you’re calling to have fun, laugh or hire me, leave a message, is gone. Retired. It had a good run. More than 10 years I believe. So for the three of you who still periodically call, not to talk to me, but because you wanted someone else to hear the message……it’s gone.  And as I was crafting my new message I decided to address the thing that drives me most crazy about voice mail…….message length…………………you know…… those people who drone on and on and on and on. Or some of my speaker friends who think I want to hear a keynote. Get to the damn point already. So here it is…..my new message (for those of you who still use your …

We Should Do This……

On a recent #CafecitoAdventures, (a unique offisite experience I’ve created to ideate, solve problems, and of course have fun), I started hearing the phrase “We Should Do This.” Let’s back up…………I took this group of industry leaders out on an adventure. They didn’t know where we were going; just show up at a particular place and time. (Don’t worry; the meeting planner knew where we were going.) One purpose of #CafecitoAdventures is to show how outside stimuli can impact decision making, program offerings, service levels, and much more. People were there for different reasons. Some came with a problem. Some were looking for ideas. All were looking to have fun. One of the stops on our adventure was a unique art gallery and art space. In addition to classes and workshops they offered PopUps. They were one time classes and workshops; versus their 6, 8, 10 week offerings. Lots of …

Hello, Welcome To…..

You walk into CVS and the person behind the counter yells “Hello, welcome to CVS”. It happens at Moe’s. It happens at Dollar Tree. It happens at a lot of places. Hello, Welcome to………. But you just know it’s part of the job description. It’s part of a corporate directive. It even feels fake. Who knows there may have even been a training. And I’m not saying it’s not genuine. Okay, yes I am. In some cases you just know the person is doing it because he or she has been told to do so. I personally do not care if I am greeted when I walk into a retail establishment. I do care if I’m standing at a counter and you’re busy doing whatever (even when there’s no other customer in sight) and there’s no acknowledgment of my existence. I do care at a physician’s office that there is …

Resumes. Love em or Hate em?

  I don’t have a resume. I’ve been self-employed for almost 20 years. I have a website, a LinkedIn presence, and social media accounts. My 100 character (yes, character), 200 word, and 2-page bios with graphics tell you a lot about me. Resumes are not for me and I am believing more and more each day that they need to go for all! Almost 20 years ago I wrote the following across the top of a whiteboard….. I will never do another resume again. It was there for me; to remind me in those times and those moments when things were tough to keep plugging along. To not give up. To remember that showing up to the same place every day, while that is good for some, sucked the soul out of my life. It was there to remind me to recite, over and over again, one of my favorite …

30 Days, 30 Ideas, 30 Products

I lose interest quickly. Very quickly. Can you relate? When I’m speaking at a client event I often tell the audience I have A-D-D-D-D-D-D-D-D-D-D-D-D-D-D. And before you hang me, I’m not making fun, I think most of us do to some degree with all the distractions out there. Anyway, where was I? Over the years every product I have created has been brought to market in 30 days or less. My sales cycle for booking speaking engagements is 3 months. I’m not coming after you for a whole year when it was you who reached out to me and you keep stalling or not responding. Again, I lose interest quickly. And I think it’s important that people know that about themselves, embrace it, and work with it. Often times people tell me they have a great idea for a product to complement their business. Almost all the time they do …

Does the bathroom at your business stink or inspire?

I love signs. I love fun signs. Especially fun bathroom signs. I love when creativity appears where you might least expect it. Often when I’m out with family and friends I grab my phone as I’m heading to the bathroom. And not to take one of those creepy bathroom mirror selfies. Seriously, WTF is up with that? But the truth is I have seen so many fun signs on my way to or inside a bathroom that I don’t want to miss them. Some inspire me to take some action. Some get me thinking. Some make for good conversation. Some make for great social media posts. Some make me laugh. Some make me go WTF! Hey it was even the spark that led to my Crappy Ideas Ideation and Brainstorming Tool. And I love sharing my finds with clients when we’re working on new business development ideas……… I do a …

Let’s Radi8 the MF!

“Rich, your PSA came back very high. Make an appointment with a urologist.” That was the call from my doctor after the lab work came back from my annual physical. See a urologist? Nope.  Got to do something much more important first! Become an instant doctor and self-diagnose myself………. Google the phrase “High PSA”   Oh shit!!!!! Panic! Plan the funeral! Three weeks later, that was early July 2017, after a couple of initial blood tests, I was pretty much preparing myself for the news I (probably) had prostate cancer. A few weeks later the biopsy confirmed it. From the beginning I decided I was not going to broadcast this on social media and share every single minute of this bump in the road. I’m not criticizing those who do, I just decided to share it with a couple of tens of people; not 1000+ people. I didn’t want thoughts and …

#CafecitoAdventures

Where do you do your best Problem Solving? Where do your best new ideas emerge??? The shower? The toilet? Staring at your computer? Over drinks? Certainly not in a stale fluorescent-lighted conference room! But great ideas can emerge when you go off on a little Adventure. #CafecitoAdventures is a fun offsite program that gives you and your team a unique and different approach to generate new ideas, solve problems, bond, and of course have fun. It’s about exposing people to different stimuli; with the intent of getting them thinking about how to grow, improve and/or reboot your current business. How it works: We’ll start the day with a secret rendezvous location sent to your team in the early morning. From there the Adventure begins! Well I guess, the secret rendezvous is really where the Adventure begins. Then it’s time for Cafecito (coffee) – or tea or juice or pop or water …

My new site is here!

Hey kids………………..I’ve launched my new site and am getting ready to get back in the swing of things of writing, posting, ranting, ideating and all kinds of stuff. Be patient. Stay tuned. But in the meantime take a RECESS and think about this —— What’s the pic? I just came back from speaking at a couple of Leadership Academies. Did you know that gazillions of dollars have been spent on Employee Engagement initiatives over the last 10+ years and the level hasn’t changed at all? Now how’s that for money well spent, egos stroked, jobs validated? Imagine where that money could have been spent to actually create a better employee experience for everyone?  

Colin is disrespectful to America? Go look in the mirror!

I’m so sick of hearing about Colin Kapernick already. So he didn’t stand for the National Anthem. And now some of the Miami Dolphins took a kneel. And there have been others who have decided not to stand, salute, or whatever. And they’re saying their actions are grounded in racial tension, race relations and civil liberties in America – which in their eyes is a very important discussion that needs to be taking place. I agree! And millions are up in arms. Not because of the race thing. Because they believe Colin and the others “are disrespecting America.” “They’re disrespecting the flag.” “They’re showing no respect for Veterans.” Really??? Okay fine, let’s put the race thing aside for a moment and talk about respect for America. THEY’RE showing no respect? What about you? What about me? What about most people? Yes, most people! What have you, individually, done for our Veterans? Looks to me that we’re really good …