I Just Bought a Certification! My 1st (and last) Online Course.

I recently registered for a 120 hour online TESOL course. First of all let me preface this with I’m a social person. I thrive being with people. So the thought of staring at my phone/tablet/laptop for 120 hours in itself was enough to make me want to withdraw – immediately after registering! But giving up 3 weekends of bike riding, to go to a traditional class, was not an option. I don’t even know where to begin with my thoughts. So be prepared for randomness…….. HI HO HI HO, IT’S OFF TO SCHOOL I GO: When I “went to campus” as they called it I found that my course was 10 modules. So in my mind I was thinking……an average of 12 hours a module. Ugh! I got through the first module in less than an hour; maybe an hour and five minutes with exams. I guess the future modules …

For those who need validation….enter the Speed Limit Sign

I confess. I speed. Not all the time. Most of the time not intentionally. But I speed. And I’d be certain a lot of you reading this do as well. Heck, I’ve passed highway patrol while not paying attention. Fortunately he had better things to do. But think about it. The speed limit sign is just there. Doing nothing. An inanimate object with what some would say (jokingly) they thought was a suggestion. But it is the law. We are supposed to obey it. And in this world we live in where everyone gets a trophy; where so many need validation for the simplest of actions, the speed limit sign has been thrown in to the mix with a little bit of creativity to make you feel good about yourself. (Or not.) Yep, while out on a #CafecitoAdventures one morning we came across this creative and different approach to speed …

The 1st To-Do After An Industry Conference

The conference is over. You’re sitting on the plane or driving in your car. You’re excited. The learning was great. The ideas were spilling out of your head. Maybe you also were a presenter and that session was well received. The networking was great. The social time was phenomenal. The next business day you’re back in the office. You want to talk about your takeaways. The things you want to implement. Your office has other plans! The fires are waiting to be extinguished. The emails need responses. The meetings need to take place. Your signature can’t wait! Angry customers are waiting to hear from you. And suddenly the partnership with that new colleague is forgotten. The learning gets pushed aside. The great idea you had will have to wait until tomorr…. (oh wait, tomorrow never comes.) All that is left is the memory of that great social event. Why? Why …

Conference Presenter Evals needs a new approach!

Conference evaluations. Love em or hate em, they’re not going away. But how important are they really? And could a different or additional approach be more helpful to meeting planners and presenters? Now don’t get me wrong, I love feedback. It let’s me know what I did right; what I did wrong. What I could improve, what I need to remove. But sometimes you look at some of the comments and ask yourself was that person in the same room as everyone else? What the heck did I say or do that made this person wish I was dead? As a conference presenter the best feedback I get is an email or call; one week, 1 month or 6 months later telling me what was implemented; how it worked and the result to the bottom line – which comes in the results of new products/programs, increased revenue, fewer accidents, less …

CX Leaders, wanna get customers to stop cursing at phone reps……try this!

Dear Customer Service Leader, My absolute favorite thing in the whole world is when someone like you, in a customer service leadership role, gets frustrated with lousy customer service. (Okay, not really my favorite thing in the world…..but it’s up there.) Recently I watched a friend blow a gasket over not being able to reach a live person on the phone at a medical office. As the smoke started coming from his ears I asked how easy it is to reach someone at his company? There was a long pause and a change of subject. I know (you think) you’ve gotten smart. You don’t allow us to Press 0 any longer to bypass the nonsensical voice prompt system. You’ve removed the words/phrases “representative/speak to a person” that would get us to someone. Really? Speaking to a person is not a %&#*^% option at your company??!!!!! And then of course you …

What if lunch was mandatory?

What if lunch was mandatory? What if lunch AND taking a break from your work was mandatory? What if lunch away from your desk was mandatory? What if lunch out of the office was mandatory? Brains need breathers. People need socialization. Ideas need to be inspired by outside stimuli. Bodies need fuel. Mental health needs your attention. Productivity needs reset points. What if lunch was mandatory? And what if leadership led by example? Try it! Rather……………Implement it and see the results. Ready for the most fun unique offsite experience to solve problems, build team & generate ideas faster? Try #CafecitoAdventures! Get in touch (text me – it’s faster 203.470.3388) and let’s talk about solving some problems, ideating, and stretching your team’s imagination to get them (more) excited about their work!

Wanna Love Your Job? Do Something Else!

Once upon a time I was an accountant. Yep, I took that CPA path. Started my career at Price Waterhouse (now known as PwC). I hated accounting. As a matter of fact, the only thing I ever enjoyed as an accountant, was when I was allowed to do something that wasn’t (exactly) accounting related. Like when I requested to join a committee that was working on designing alternative work schedules. 4 day work weeks. 3 day work weeks. 4 day and 3 day work weeks that gave you one full week off at least once per month. Etc. Yes, there was financial implication (and that’s how I sold my entry to the committee), but coming up with the menu of options that were gonna be presented to employees was the really exciting part. And seeing the response by employees made it even sweeter. Like when I decided a monthly report …

Size Doesn’t Matter. Imagination Does.

You’re building a stadium! It’s gonna be the biggest. Bigger than Michigan Stadium. Bigger than Rungrado May Day Stadium. It’s gonna have the best (or strangest) amenities…….. A retractable roof to deal with weather Beer delivered right to your seat An energy drink infused sandwich! (But why?) A jail? A courtroom? A carousel or ferris wheel? A water ferry from the parking lot to the gate Reclining seats Luxury boxes with sofas and beds Close your eyes for a few moments and imagine your stadium. What would it include. No really, I mean it. Do it. Close your eyes. Imagine that grand stadium. (C’mon I took the time to write this to spark your mind, you can humor me.) Thanks! When we think stadiums we think BIG. Bodacious. Over-The-Top. Bigger means more. Bigger means better! Or not! On a recent #CafecitoAdventures in Atlanta we came across a stadium that was …

Free stuff for reviews. Good or bad?

Several years ago I had a little fun with the airlines. I developed my own survey for them to rate me as a passenger. We’ve all received surveys from hotels and airlines wanting to know about our experience. How was your flight? How was your stay? How was, How was, How was? Tell us, Tell us, Tell us! One day I was in a mood and decided to turn the tables. A couple of tweets later the folks at JetBlue were first to take the bait (here’s my rate me as a passenger survey) and had a little fun with it. I’ve always thought that if I’m buying your product or service AND THEN you want me to fill out your survey or review you, you should give me something. Especially if customer loyalty is important to you. In the case of hotels and airlines how about some points? A …

Creativity and the Best Beet Sandwich

When people talk about creativity there are usually two groups…….. the people who are creative and the people who are also creative, but think they’re not. Ever since I was a kid I was told I was creative. Sometimes it was out of necessity. Sometimes it was out of boredom. Sometimes it was on a whim. Sometimes it was to solve a problem (we all really did have amazing problem solving skills as kids.) Sometimes it’s due to not wasting money. In the case of mom and dad it was usually fabricating a good lie to get out of trouble; which usually didn’t work. I have this habit of going to the grocery store and buying too much. It wouldn’t be too much but then all of a sudden I get invited to dinner. Or lunch. Or I’m traveling. Or a bike ride turns into let’s go for breakfast. Or …