When it doesn’t feel right……

Recently I was approached with an opportunity to be part an online learning community. I won’t bore you with the details but the business model and service never really resonated with me. However I was being polite and left communications with the company open. I had a phone conversation with a representative of the company and many back and forth emails. She was informative and not pushy at all – which is what I like. She hoped to set me up to talk with the company founder in November. And December. And January. I kept deferring the call as I “was traveling too much and several big projects on my plate.” Now I wasn’t telling a lie. I was on the road speaking and RECESSitating from early September thru early December; then again most of January. We were all set to finally talk today. 90 minutes before the call I emailed her to cancel. Go back to the second …

Stop inviting me to those awful networking events!

In the last week I’ve been “invited” to three of those big organized networking events. Maybe you’ve received similar invites…………… “There’ll be hundreds of people there. Everyone will get a name badge.” That’s supposed to excite me? Hundreds of people. Who are typically looking to collect business cards and add me to a mailing list. Hundreds of people. Who typically don’t know the first thing about relationship building; who just want to sell me and don’t take an interest in the person with whom they are talking. These events are tedious. They’re counterproductive and an absolute waste of my time. First of all people, people who are busy don’t need to go to networking events. They’re working! They don’t have time. But I do know you have to network to sustain a business. So here are some ways I network. And I’ve seen more referrals and bookings from these types of networking events than …

Take a permanent recess from your job title

I’ve always hated job titles organizations give people. Staff Associate. Staff Associate II. Staff Associate III. Director of Agency Affairs. VP of Strategy. Worker I. Worker II. Supervisor. Planning Analyst. Etc. Etc. Etc. Let’s face it, most large companies have many planning analysts, and they’re typically not doing the same thing; nor are they really doing any planning at the analyst level. And while I realize some people’s title defines who they are, and not always in a good way, often I find these titles to show lack of meaning or really explain what a person does day in and day out. Or in the very least to get people asking or interested in what you really do for those 20, 30, or 40+ hours per week. And that is why I always ask this question of participants when I am working with them: What do you really do? Which is then followed by blank stares. …

Employees like when customers notice good things happening

When I walked through the door of my doctor’s office I heard laughter. Lots of laughter. Coming from behind the glass window where the receptionists and assorted others sit. It was nice to hear. It was the first time in years I had heard the laughter. Even better, as I looked through the window I saw smiling faces. I wonder if they read my books: Diary of The Happiest Employee on Earth or Chief Cook & Bottle Washer? So I mentioned it to the nurse when she came in to take my temperature. Her response was that it had been a tough couple of years for the office due to changes in at the hospital and that a couple of people who seemed to bring down the morale of the office were no longer with them. But then she said, “Thanks for noticing. I’ll make sure I tell everyone.”   Yes, tell everyone! People above you on the …

Template Employee Resignation Letter. Feel free to use.

Dear Boss, Today I write to submit my resignation effective XX/XX/XX. I can no longer work with the backstabbing coworkers nor the pathological liars who call themselves the Executive Management Team. You do not encourage new ideas. Employees who express opinions that do not go with the herd are considered “not being team players” rather than agents for opportunity, innovation, conversation and building something better. You have not tapped into my full talents; a promise you made when you hired me. Viewpoints other than yours don’t seem to matter nor do they seem welcomed. Clearly you enjoy being a rubber stamp to those above you in the chain of command rather than a catalyst for great things.  I cannot be your rubber stamp one more second. I deserve better. Your customers definitely deserve better. I look forward to putting this awful experience behind me. I must stop this energy suck from destroying my soul. Resignation is the only answer. Sincerely, The one who …

Can I speak to the business owner telemarketing

If you have ever received one of those “May I speak with the business owner” telemarketing calls, here was my experience today. {Ring}{ring} Me: Hi this is Rich Caller: Is the owner of the business available? Me: Is YOUR business owner available? Caller: Are you the business owner? Me: Are YOU the business owner? Caller: No Me: Well then tell your business owner this business owner only talks to business owners Caller: I don’t need to deal with this Me: You started Caller: Jerk. (Click)   Hahahaha – I’m still laughing.

Your boss isn’t great when……

Your boss isn’t great when he or she yells and screams at you, in front of others, numerous times; even if they apologize to you later. At the very least they need to apologize to you in front of everyone. Your boss isn’t great if you’re fearful of taking more than a 30 minute lunch break, even though you work 45-50 hrs per week Your boss isn’t great if he or she empowers you to make decisions then reverses all your decisions rather than support/mentor you to success.   Recently I was talking with a woman regarding her new position as Director of a healthcare organization. She reports to a Regional Director. She described her boss as great. Yet in our ten minute conversation she described the boss above. She says she has a great boss. I disagree.  

Sales scripts are meant to be challenged

Mom called in a panic. Her nuclear wave oven (aka microwave) crapped out. Now after the episode when she said her air conditioner crapped out and we went and bought a new one only to find out it was the outlet and not the air conditioner I decided I better go take a look first. Well it hadn’t crapped out but I think her caregiver was using acid to clean it cuz the entire inside was peeling. The nuclear waves are bad enough; now with the walls crumbling who knows what mom was consuming.   So off to Sears I went. Bee-lined to appliances. Found one. Picked it up and started to search for an open cash register   “Are you purchasing that microwave sir?” said the Sears sales Associate Me: “Yes Associate: “I can take you over here.” Me: “Great. Thanks.” Associate: “Will you be using your Sears card …

Fun employees can turn bad customer experiences into great ones

I recently joined a cycling organization in South Florida. As part of my zmotion membership there was some swag – water bottle, backpack, tire levers, etc. I had two options for receiving my swag – pay for delivery or pick up at their store. A cycling store!!! Cool! Opportunity to spend more money. It was only a 20 minute drive away. I placed my order and received an email confirming the order and instructions on pick-up. The instructions were as follows: Come to an address. (You don’t need that) Park your car at the free valet, come to the 3rd floor, turn left out of elevator and go down the hall . A little odd I thought? Valet parking at a bike store? But a three story store!!!!!!! How cool is that. I can pick up my swag M-F between 9 AM and 5 PM So the next day (Friday) I head to the bike store. …