26 things your employees want…..from A to Z

  Acknowledgment Benefits Communication Dialog Ego-free bosses Feedback Glasses that are half full Humor Ideas Justification Kudos Learning moments Motivation Nudges when needed Opportunity Playtime Quick answers Recognition Status updates Truth Use of all their skills Vacation Window offices Xeroxes Yes answers Zero tolerance for unethical behavior

Was it a mistake or intentional deceit?

It wasn’t a mistake! You tried to screw others! You were deceitful? You tried to pull one over and now you’ve been caught. You thought you’d get away with it. The boss wouldn’t find out. Your employees would never know they were part of your deceit. The public will have no idea. But that’s not what happened. Now what? Up until now most people have thought they only had three options. But there are actually four!   1. Lie – Done well by politicians, sports figures, and irresponsible CEO’s. Although don’t be so sure your Employee of the Month isn’t a big ole scam artist! And even with all the evidence building up against these people they continue to deny, deny, and lie. Even when the rest of us know the truth. Yikes! 2. Play The Word Game – You’ve seen it. Perhaps even been on the receiving end of it. I’m hoping you haven’t been …

Unexpected Toast

  Happy New Year !!     At dinner the other night I was toasted by Michael and Lee. They said had it not been for me they would have never re-connected. You see they were sweethearts like forty years ago. Then she went her way. He went his way. You know the story. So up went the wine glasses with an unexpected toast to thank me. Me? I was confused. I met Lee once. I had no clue who Michael was. Why are these two people toasting me? A little bit of history: A Day of Play was a conference put on by Syracuse University five years ago. I stumbled upon it. It looked interesting. Had some great speakers lined up. It was free (other than the cost of gas, meals and a couple of nights in a hotel). A woman came up to introduce herself. Her name was Cookie. …

Overwhelmed? Play Hooky. From Life!

The mess on your desk The numerous projects you’re multi-tasking The health issues of family members Your own health issues Your lawn with the overgrown weeds The bedroom which should now be referred to as the laundry basket There’s a sink under those dishes somewhere The calls and emails that need to be returned The customer who thinks she is your only customer The person you’re collaborating with who is not on the same schedule The volunteer committee waiting for your answer or your deliverables The sales pitch you’re preparing The breath on your neck from the boss who is micromanaging you The events you’re hosting soon The back to school list that needs your attention And anything else I’ve left off   Does this list sound or look familiar? Here’s my answer to that feeling of overwhelm. Play Hooky! From Life!   Go the park. Go to the mountains. Go to …

Is being authentic on social media career suicide?

So in the past few weeks some comments have been made to me about my posts on Social Media. Mainly because I am not afraid to take a stance. I am not afraid to have an opinion. I am not afraid to throw in a “colorful” word here and there. I’m disgusted that race is still an issue in the United States. I support equality for everybody. I believe that unions, while they have their purpose, too often protect slackers and don’t look out for people who are hard-working and deserving of advancement. I believe women’s bodies and decisions are their own, and should not be governed by a group of cranky old out-of-touch men. And I think some people should be given a test before they are allowed to even THINK of having a child. (Now I don’t know what the test would look like or how it would be administered but hey …

Train your employees to return lost wallets. Customers will love you!

Have you ever misplaced your keys? Your wallet? Sure you have. We all have. You start retracing your steps? Okay, last place I had it was here. And then I went into that room. Then I stopped to pee. After that I put my coat on. Then I went out to the car………… With me? Of course you are. The other day I lost my wallet. After 45 minutes of retracing steps and looking four times in the same 15″ square under the car seat I decided to call my local market, where I had been that morning. They had found the wallet. Or some honest person had turned it in. But I did need to ask why no one called me. I was curious. In my wallet was my license and a few business cards. I was told they looked me up in the phone book and there was no listing. …

If you want customers to rate your business a 10, do this!

Upon check-in at a NYC hotel the other day I came upon the sign shown. I like that they acknowledge not being perfect. I like that they tell me the staff works hard to provide a great experience. I like that they want me to share any issues that might be making my stay less than warranting a rating of a 10 on any survey that I may receive. But here’s what I really want to see. I want to see the sign that tells the staff what they can do to ensure I have no issues. I want to see the sign that tells staff to greet me with enthusiasm when I walk through the lobby, to ask me if I need any recommendations for dinner or entertainment. I want to see the sign that says get out of the seat and off your lazy butt (and phone) when a customer stops by …

The best baked potato. EVER!

This afternoon I ate the best baked potato. Ever. It wasn’t at a big ole fancy restaurant. It wasn’t one I cooked for myself. It wasn’t even one my mommy made for me. It was at Wendy’s. It wasn’t cooked to perfection. As a matter of fact I am certain it was nuked, given the steam that came from it. It didn’t come with fresh sour cream, but that packaged stuff that has been sitting around for who knows how long I even think the butter was some scary chemically substance But it was the best baked potato. EVER. How can this be, you’re asking? While sitting and eating my potato a manager came up to me and asked “How is your baked potato today, sir?” Was I in a fast food (or whatever they call it these days) restaurant? Now I don’t frequent them often, but in all my years on …

How about we just do less with less?

While talking with a new client the other day she vomited the words that make my head spin: we’re going to have to learn to do more with less. I heard those words a lot during the global financial meltdown that happened a few years ago. As your co-workers were sent to the unemployment lines the marching orders from the CEO, HR, your boss, the governor, etc was we’ll have to learn how to do more with less. Why can’t we do less with less? How come no one seems to take the tough times to ask themselves what do we not need to do any longer? Maybe we should be asking ourselves what things really aren’t important and question the things we are/were doing only as an attempt to validate our existence? Perhaps a question that should be asked in offices everywhere is whether or not anyone would really care (or miss) if a certain daily, weekly or monthly report wasn’t …

Your chicken ain’t that good. Your customer experience is even worse.

It started with a deceptive marketing campaign. Please take our survey and you will get a code for a free meal the next time you come in. First of all, I know the importance of surveys to a company so I shared my comments. Towards the end of the survey it asked if you would like to give your email address to receive promotions. I chose no. Well it seems that if you don’t give your email address, no code for your free food. Didn’t say that anywhere. Not how Starbucks does it. Or Dunkin Donuts. Or Burger King. Take the survey and your free code appears on the screen in front of you. A call to their customer hotline. Thought they might want to know about the glitch. (I also wanted what was promised me.) Person tells me “higher ups” can only help me. Would I like to leave my name …