You won’t believe where dressing to impress gets you hired

He had a 10:30 interview. At 11:10 he sent me a text he was still waiting and there were two people ahead of him also waiting to be interviewed. At 11:30 he sent me a text sharing that he was getting annoyed, commenting on the way the others came dressed to the interview, and mentioning he was also cranky because he was hungry. At 11:40 I told him to tell them he needed to leave as he had another appointment (which he did) and they could get in touch with him to reschedule if they would like to meet an awesome candidate. (Yes, always let people know they are missing out on a gem!) He didn’t respond to my text. At 12:00 he called to say they offered him the job……on the spot. They made a point to let him know how impressed they were with what he was wearing to the interview and how …

Who is really the problem? The employee or YOU!

A friend of mine just became the director of a small healthcare facility. She reports to an area director, who reports to a state director, who reports to a regional director, who reports to some V.P. of Look How Important I Am. Seriously, this is the Chain of Command. My friend, Joan, has a 25-year employee on her team — a 25-year problem employee. The employee backstabs and undermines coworkers and managers. Apparently, this has been going on for most of this employee’s 25 years. Joan’s regional director used to be in Joan’s position. On the day the regional director left, she told Joan that she hoped she (Joan) could figure out what to do about things. And laughed. Joan and I were talking, and she gave me several examples of the kinds of games and backstabbing the employee engages in. What irked me most was that some of the things this …

The Late Employee Solution

The line at Starbucks was long. The woman behind me was huffing and sighing and mumbling under her breath. But one thing was clear from her mumbled words………….. She was going to be late for work……………….AGAIN! —————————————————– The manager is frustrated with the chronically late employee; even though she delivers quality work; on time. He seems to think it is a lack of respect. —————————————————– So when it was my turn to order I turned to Starbucks lady and said “You go ahead of me. You seem rushed and running late.” But after she ordered I couldn’t help but suggest to her that she may want to start leaving earlier or figuring out where a cup of coffee is in the priority list. I got an evil stare. So much for trying to be helpful. —————————————————– And as for Mr. Manager, I suggested he offer the employee a change in …

Some people just cannot connect dots

When I work with clients to RECESSitate* their teams I use a lot of experiential interactive play. The play ALWAYS has a purpose. It could be a metaphor to build a better something, be a better something or do a better something. Other times I introduce a process to open up the flood gates to applying the learning to a particular organization challenge or opportunity for growth. Some people understand where we are going. Some people don’t. In other words some people just cannot connect dots.   Those that cannot connect dots are not bad team members. They are not useless. They are just wired a different way. They may be process oriented doers. Task completers. That doesn’t mean they do not have great ideas. It doesn’t mean they have less value to the organization. I’ve had clients say to me….”Rich, some of my people just don’t get it and I don’t …

When it doesn’t feel right……

Recently I was approached with an opportunity to be part an online learning community. I won’t bore you with the details but the business model and service never really resonated with me. However I was being polite and left communications with the company open. I had a phone conversation with a representative of the company and many back and forth emails. She was informative and not pushy at all – which is what I like. She hoped to set me up to talk with the company founder in November. And December. And January. I kept deferring the call as I “was traveling too much and several big projects on my plate.” Now I wasn’t telling a lie. I was on the road speaking and RECESSitating from early September thru early December; then again most of January. We were all set to finally talk today. 90 minutes before the call I emailed her to cancel. Go back to the second …

Stop inviting me to those awful networking events!

In the last week I’ve been “invited” to three of those big organized networking events. Maybe you’ve received similar invites…………… “There’ll be hundreds of people there. Everyone will get a name badge.” That’s supposed to excite me? Hundreds of people. Who are typically looking to collect business cards and add me to a mailing list. Hundreds of people. Who typically don’t know the first thing about relationship building; who just want to sell me and don’t take an interest in the person with whom they are talking. These events are tedious. They’re counterproductive and an absolute waste of my time. First of all people, people who are busy don’t need to go to networking events. They’re working! They don’t have time. But I do know you have to network to sustain a business. So here are some ways I network. And I’ve seen more referrals and bookings from these types of networking events than …

Take a permanent recess from your job title

I’ve always hated job titles organizations give people. Staff Associate. Staff Associate II. Staff Associate III. Director of Agency Affairs. VP of Strategy. Worker I. Worker II. Supervisor. Planning Analyst. Etc. Etc. Etc. Let’s face it, most large companies have many planning analysts, and they’re typically not doing the same thing; nor are they really doing any planning at the analyst level. And while I realize some people’s title defines who they are, and not always in a good way, often I find these titles to show lack of meaning or really explain what a person does day in and day out. Or in the very least to get people asking or interested in what you really do for those 20, 30, or 40+ hours per week. And that is why I always ask this question of participants when I am working with them: What do you really do? Which is then followed by blank stares. …

Employees like when customers notice good things happening

When I walked through the door of my doctor’s office I heard laughter. Lots of laughter. Coming from behind the glass window where the receptionists and assorted others sit. It was nice to hear. It was the first time in years I had heard the laughter. Even better, as I looked through the window I saw smiling faces. I wonder if they read my books: Diary of The Happiest Employee on Earth or Chief Cook & Bottle Washer? So I mentioned it to the nurse when she came in to take my temperature. Her response was that it had been a tough couple of years for the office due to changes in at the hospital and that a couple of people who seemed to bring down the morale of the office were no longer with them. But then she said, “Thanks for noticing. I’ll make sure I tell everyone.”   Yes, tell everyone! People above you on the …

Template Employee Resignation Letter. Feel free to use.

Dear Boss, Today I write to submit my resignation effective XX/XX/XX. I can no longer work with the backstabbing coworkers nor the pathological liars who call themselves the Executive Management Team. You do not encourage new ideas. Employees who express opinions that do not go with the herd are considered “not being team players” rather than agents for opportunity, innovation, conversation and building something better. You have not tapped into my full talents; a promise you made when you hired me. Viewpoints other than yours don’t seem to matter nor do they seem welcomed. Clearly you enjoy being a rubber stamp to those above you in the chain of command rather than a catalyst for great things.  I cannot be your rubber stamp one more second. I deserve better. Your customers definitely deserve better. I look forward to putting this awful experience behind me. I must stop this energy suck from destroying my soul. Resignation is the only answer. Sincerely, The one who …