Older doesn’t always mean experienced

Today a restaurant server, who was giving far from exceptional service, shared with me it was her first week and first restaurant job ever. I told her she was doing a great job. Last week a hotel reception worker struggling to change the incorrect rate on my reservation pretty much told me the same thing. I told her to leave it for the overnight team member to fix. This has happened two or three other times in the past couple of months – employees outing themselves as this being their first experience in a position. In one instance the server looked terrified bringing our party of 8 our drinks. In all instances none of these people were what you would call “young.” We’re all hearing stories about companies being short-staffed and having a hard time filling positions. And on some level I would have assumed these people had done this …

Back to in-person events anxiety

I admit it. I’m anxious about speaking next week at my first in-person event in over a year. Understanding that each person sitting in front of me will have their own thoughts/fears/reflections/comfort levels with living in a Covid world. And in NO MEANS is this post meant to be political, but more of the best way to do my job so that everyone is comfortable and enjoys/learns from what I am presenting. Deep down inside I know everything will work out but I admit there’s this bit of trepidation and a bunch of questions. Should I wear a mask? Should I not wear a mask? Should I take the lead of the participants? Should I ask the participants what will make them comfortable? Do I need to watch eye and facial cues a little better? Should I not do my usual moving around the room to interact close-up with people? …