We’ve all heard the saying; “The customer is always right.” Most employees/companies process that as meaning when the customer is upset you do what you need to do to make things all better. The customer is always right goes deeper. Years ago when I created Recess At Work Day , it was designed as a day of fun and games; some time to blow off some steam. Then clients and companies who contacted me started telling me that they took it as an opportunity to offer some fun learning; or take some time to do some creativity work. It was still fun; a break from the norm; but it was used for something strategic. It was also the birth of a new program for me Recess: It’s Not Just for Kids and a repositioning of Recess At Work Day. Yes, the customer is always right………..if you’re willing to listen. What are you customers telling you …